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Director of Premium Services
1 month ago
COMPANY:
Discovery Solutions is seeking applicants for a Director of Premium Services - SAP Center
LOCATION:
San Jose, CA
POSITION SUMMARY:
The Director of Premium Services, SAP Center, is responsible for planning and leading the entire premium & catering operation at the account. The Director of Premium Services will be responsible for the Premium & Catering teams, planning, and completing catering orders, suites and club orders and special events. Additionally, this role will be responsible for the budgets and financial goals of the department.
DESCRIPTION:
Coordinate total catering operations to include duties such as executing Event day/Game day Premium Services operations, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
Maintain the Department structure through execution of daily, weekly and monthly meetings pertinent to all operational aspects of the Premium Services, including but not limited to Event/Game day meeting, event order meetings, catering meetings, Suite order meetings, schedule review, POS provider meetings, et al.
Drive the and maintain Client relationship through weekly meetings and collaborative proactive communication
Support, groom and mentor the team to advance companys talent development efforts
Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations
Develop and implement catering solutions to meet customers needs
Develop and maintain effective client and customer rapport
Establish and implement service and presentation standards for all Premium Services operations, implement processes to ensure compliance and consistency
Implement new services to support base business growth and client retentions
Stay ahead of and advise clients, customers and staff on current catering trends and products
Facilitate the delivery of prepared food built from banquet event orders
Participate in event processing and negotiations of contracts and assist clients in planning special events
Train and lead catering employees to ensure catering standards are followed
Responsible for setting and delivering sales, food, and labor targets
Responsible for execution of catering events of varied size and scope including staffing and management
Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables
Ensure compliance with all food, occupational and environmental safety policies
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
EDUCATION & EXPERIENCE:
Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Previous experience in events and catering required
Bachelors degree or equivalent experience required
Strong communication skills
Available to work event-based hours
Complete Food Handlers and Alcohol Service Certifications as required
