Member Service Coordinator

2 weeks ago

Anchorage, United States Alaska Village Electric Cooperative Full time
Job DescriptionJob Description

Job Title: Member Services Coordinator

Company: Alaska Village Electric Cooperative (AVEC)

Location: Anchorage, Alaska

About AVEC: Alaska Village Electric Cooperative (AVEC) is dedicated to providing reliable and affordable electricity to the remote communities of Alaska. With a commitment to superior service and sustainability, AVEC serves as a lifeline for its members, ensuring they have access to essential energy resources. As a member-owned cooperative, AVEC values integrity, teamwork, and innovation in all aspects of its operations.

Position Overview: AVEC is seeking a highly skilled and experienced Member Services Coordinator to join our team. The Member Services Coordinator will play a crucial role in delivering exceptional service to our members while overseeing various aspects of billing, collections, membership administration, and more. The ideal candidate will possess a strong background in customer service, billing processes, and administrative duties, along with exceptional interpersonal and organizational skills.

Responsibilities and Duties:

  • Serve as the primary point of contact for AVEC members, providing efficient, professional, and courteous service via phone, email, and in-person interactions.
  • Perform monthly billing and collections functions, ensuring accuracy and timeliness in processing payments, late fees, and disconnects for non-payment.
  • Oversee membership establishment, changes, and updates, including processing connects, disconnects, and meter readings.
  • Manage remote metering for electric billing, ensuring proper rate codes, taxes, and memberships are applied accurately.
  • Assist with patronage capital administration and estate processing, including establishing files, calculating refunds, and processing estate checks.
  • Coordinate annual meetings, prepare meeting materials, and communicate with stakeholders to ensure successful events.
  • Conduct routine follow-up with customers, handle inquiries, and provide support with online account setup and navigation.
  • Collaborate with internal teams to maintain adherence to AVEC policies, bylaws, and procedures.
  • Assist with other administrative tasks, such as quarterly report preparation and scholarship program coordination, as needed.

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • 5+ years of related experience in customer service and billing; 7+ years preferred.
  • Additional training in Accounts Receivable, Customer Services, or Utility Billing is a plus.
  • Proficiency in Microsoft products and computer-based applications especially Excel.
  • Valid driver's license in the State of Alaska with an acceptable driving record.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a focus on diplomacy and professionalism.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Commitment to quality, accuracy, and continuous improvement.

Preferred: 7+ years of related experience, additional training in Accounts Receivable, Customer Services, and/or Utility Billing

The next step is to complete our online application. Don't worry, the application is pretty easy, it simply asks for your resume and to answer some questions to help us get to know you and your experience better.

AVEC is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.



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