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Digital Services Specialist, Bilingual

4 months ago

Medford, United States Jackson County Library Services Full time
Job DescriptionJob Description

JOB ANNOUNCEMENT


DIGITAL SERVICES SPECIALIST, BILINGUAL

MEDFORD LOCATION

FULL-TIME/40 HOURS

$21.54 TO $26.97 PER HOUR

CLOSES JUNE 19, 2024 - OPEN UNTIL FILLED

THE POSITION

The Digital Services Specialist is headquartered in Medford and scheduled at branches throughout Jackson County to provide one-on-one assistance for people's library-related needs and technology questions. This position will provide individual and group instruction to patrons and library staff, introducing the community to 21st-century technology skills.


DUTIES AND RESPONSIBILITIES

  • Delivers technology assistance during scheduled times in all 15 branches and through individual appointments with the public.
  • Will assist in staffing the computer lab in the Medford branch to assist patrons with technology-related issues.
  • Evaluates the community's needs and recommends specific programs and technology solutions.   
  • Develops, coordinates and delivers public technology training programs that promotes the library and its services within the Jackson County community.   
  • Serves as a library technology liaison between the library and the community.   
  • Uses computers and computer systems (including hardware and software) set up functions, enter data, or process information.
  • Provides information and classes to community groups onsite and offsite about library services.   
  • Serves on initiative teams involving library staff and community stakeholders to launch pilot efforts that test or advance the library's digital offerings.   
  • Develops constructive and cooperative working relationships with others, and maintains them over time.
  • Creates training documents and videos for staff and patrons.
  • Regular attendance.
  • Performs other duties as assigned. 

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of and experience working with computer programs including word processing, spreadsheets, email programs, e-books, tablet type devices and peripherals as well as conducting research using these programs.
  • Ability to convert digital file types associated with the above technologies for the purpose of printing, emailing, uploading to websites, or transferring between devices.
  • Ability to operate a multi-function printer/copy/scan/fax machine.
  • Experience in developing and delivering training to a wide range of audiences with varying aptitudes.   
  • Ability to communicate effectively orally and in writing.   
  • Work independently in the absence of immediate supervision.   
  • Ability to work in a team environment.
  • Strong interpersonal skills.
  • Excellent organizational skills; must be able to manage multiple tasks and priorities.   
  • Excellent customer service skills including the ability to establish and maintain effective relationships with library management, patrons, community representatives, the public and others encountered in the course of work.   
  • Able to identify and resolve problems in a timely manner.
  • Knowledge of Microsoft Office Suite, including Excel and Word.
  • Knowledge of computer programs including word processing, spreadsheets, email, e-books, tablet-type devices and peripherals.
  • Possess an in-depth knowledge and understanding of social media platforms, online marketplaces, email providers and their respective participants, (Facebook, Twitter, Instagram, YouTube, Pinterest, Craigslist, eBay, Amazon, Gmail, Outlook, Yahoo Mail, etc.), and how each platform can be deployed in different scenarios.
  • Conducting research on programs.
  • Must be flexible and adaptable to changing situations.
  • Ability to multitask and work with competing interests.
  • Complies with safety requirements of the position and actively promotes safe work practices.
  • Actively supports and respects diversity in the workplace.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

  • Bilingual in Spanish.
  • High School Diploma or GED.

DESIRED QUALIFICATIONS

  • Bachelor's Degree from a regionally accredited institution.
  • One year of library experience.

SPECIAL REQUIREMENTS/LICENSES

  • Criminal background check required.
  • Must have reliable transportation to get to all 15 branch locations

COMPENSATION

JCLS has a 16-step salary schedule with steps 1.5% apart from each other. The starting salary will be based on steps 1-5 of the schedule. New hires are placed based on applicable education and experience to the job, as well as keeping within Oregon state pay equity laws. The starting range for this position is $21.54 to $22.88 per hour.