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Digital Solutions Specialist
2 months ago
Guldmann Inc is seeking a highly skilled CRM & Digital Solutions Specialist to join our Boston team. As a key member of our organization, you will play a crucial role in driving business growth and delivering exceptional customer experiences.
Key Responsibilities- Maintain the integrity and accuracy of our CRM system, ensuring seamless database management and workflow optimization.
- Provide comprehensive training and support to Guldmann employees on our CRM platform, CREO, and troubleshoot user issues.
- Collaborate with our CRM vendor to resolve technical issues and ensure smooth system upgrades.
- Develop and maintain documentation on technical procedures, FAQs, and common resolutions related to digital solution sales.
- Manage inventory of licenses for CRM and Guldmann digital solutions in the US market.
- Stay up-to-date on Guldmann's clinical digital developments and enhancements, communicating key information to internal and external stakeholders.
- Work closely with our product IT software development team to roll out new software upgrades.
- Deliver engaging product demonstrations and presentations to clients and prospects, showcasing the latest digital releases and solutions.
- Provide product support for Guldmann software, including new releases and upgrades.
- Build strong relationships with clients by presenting and integrating Guldmann digital solutions on their existing platforms.
- Minimum of an associate's degree in information technology with certifications in Microsoft operating systems, cloud technology, and network protocol.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to travel as needed (15-25% within the USA).
- CRM software knowledge and Microsoft 365 support expertise.
Guldmann Inc is a global leader in Safe Patient Handling Technology, providing innovative solutions to enhance patient care and safety. Our company values include flexibility, ambition, competence, and trustworthiness, which guide our approach to business and customer relationships.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on protected characteristics. The employer retains the right to change or assign other duties to this position as business needs evolve.
Compensation details: Yearly Salary
