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Career Center Manager OSO

2 months ago

Medina, United States KRA Corporation Full time
Job DescriptionJob Description

KRA is seeking a dynamic Career Center Manager / One-Stop Operator Manager to play a dual role in overseeing and coordinating the operations of a comprehensive career center, as well as managing the functions of the One-Stop Operator, in accordance with the Workforce Innovation and Opportunity Act (WIOA). This position requires strong leadership, collaboration, and organizational skills to ensure the successful delivery of integrated employment and training services to job seekers and employers. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Career Center Management:

  • Develop and implement strategies to effectively manage the day-to-day operations of the Career Center, ensuring compliance with WIOA guidelines and regulations.
  • Coordinate and oversee the delivery of comprehensive career services, including career counseling, job search assistance, vocational training, and job placement assistance.
  • Monitor and assess service delivery outcomes, implementing improvements to enhance customer satisfaction and program effectiveness.
  • Supervise and provide guidance to a team of Career Center staff, ensuring their professional development, performance management, and adherence to program requirements.
  • Collaborate with local workforce development boards, partner agencies, and community organizations to leverage resources and foster a collaborative environment.

One-Stop Operator Management:

  • Serve as the primary liaison between the One-Stop Operator and other stakeholders, ensuring effective communication and coordination of services.
  • Oversee the implementation of the One-Stop Operator functions, including partner coordination, service integration, and resource alignment.
  • Develop and implement performance metrics to monitor the effectiveness of the One-Stop Operator in delivering integrated services to job seekers and employers.
  • Prepare accurate and timely reports for internal and external stakeholders, documenting program activities, outcomes, and compliance with WIOA regulations.
  • Manage the budget and resources of the One-Stop Operator, ensuring efficient utilization of funds and compliance with fiscal guidelines.

Stakeholder Engagement:

  • Actively engage with businesses, educational institutions, community organizations, and other stakeholders to identify local workforce needs and develop strategies to address them effectively.
  • Collaborate with local workforce development boards to align career center and one-stop operator activities with regional workforce development goals.
  • Conduct outreach activities to promote the services and programs of the Career Center and One-Stop Operator to job seekers, employers, and the community at large.
  • Stay updated on industry trends, best practices, and changes in legislation related to workforce development, attending conferences, seminars, and workshops to enhance knowledge and skills.
  • Perform other related duties as required and directed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

  • Superior communication skills — oral and written.
  • Excellent interpersonal, conflict resolution, coaching, mentoring and leadership skills.
  • Excellent project management, customer service, and organizational skills.
  • Ability to effectively manage remote employees.
  • Ability to professionally adjust to unforeseen circumstances or programmatic changes.
  • Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
  • Ability to function at a high level of discretion and confidentiality.
  • Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
  • Travel approximately 20%.

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree in Business Administration, Human Resources, Public Administration, or related field. Master’s degree preferred. The degree requirement may be substituted for eight (8) years of professional work experience.
  • Minimum of 5 years of experience in workforce development, career counseling, or a related field, with at least 2 years in a managerial or supervisory role.
  • In-depth knowledge of the Workforce Innovation and Opportunity Act (WIOA) regulations and guidelines.
  • Strong understanding of labor market trends, employment and training programs, and workforce development initiatives.
  • Demonstrated ability to manage budgets, monitor financial performance, and ensure compliance with fiscal guidelines.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook). Ability to learn and efficiently utilize various case management and program management software.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

KRA offers excellent benefits, including Student Loan Repayment options. For more information, please visit the KRA website: KRA Employee Benefits | KRA Corporation