Current jobs related to Call Center WFM Real-Time Specialist - Lehi - SmithRx

  • Workforce Manager

    3 weeks ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Workforce Manager Location: Lehi, UT Serenity Healthcare is seeking a hands-on workforce manager to optimize productivity by maximizing our staffing needs and forecasts. We are in a hyper-growth state and this leader will be able to support multiple patient care coordinator locations. Benefits: Accelerated healthcare career growth - rapid advancement...

  • Workforce Optimization Specialist

    1 month ago

    Lehi, Utah, United States Serenity Healthcare Full time

    Job OpportunitySerenity Healthcare is seeking a skilled Workforce Manager to drive productivity and efficiency in our operations. As a key member of our team, you will be responsible for optimizing staffing needs and forecasts to meet the demands of our growing business.Key Responsibilities:Develop and implement forecasting and capacity planning strategies...

  • Workforce Manager

    3 weeks ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Workforce Manager Location: Lehi, UT  Serenity Healthcare is seeking a hands-on workforce manager to optimize productivity by maximizing our staffing needs and forecasts. We are in a hyper-growth state and this leader will be able to support multiple patient care coordinator locations.   Benefits:   Accelerated healthcare career growth – rapid...

  • Senior Manager, Real Estate Portfolio Strategist

    1 week ago

    Lehi, Utah, United States Sunrun Inc. Full time

    Job SummarySunrun Inc. is seeking a highly skilled Senior Manager, Real Estate to join our team. As a key member of our real estate operations team, you will be responsible for developing and executing strategic plans to optimize our nationwide portfolio of warehouses, distribution centers, sales offices, and corporate offices.The ideal candidate will have a...

  • Executive Assistant to Real Estate Team

    1 week ago

    Lehi, Utah, United States McEwen Realtors Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Executive Assistant to join our dynamic real estate team. As a key member of our team, you will provide exceptional support to our agents and clients, ensuring seamless communication and efficient operations.Key Responsibilities:Maintain accurate financial and client data, tracking income and...

  • Executive Assistant to Real Estate Team

    1 week ago

    Lehi, Utah, United States McEwen Realtors Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Executive Assistant to join our dynamic real estate team at McEwen Realtors. As a key member of our team, you will provide administrative support to our team lead and agents, ensuring seamless day-to-day operations and exceptional client experiences.Key Responsibilities:Maintain accurate and...

  • Procurement Specialist

    1 week ago

    Lehi, Utah, United States Trove Brands Full time

    Job SummaryTrove Brands is seeking a highly skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for managing vendor relationships, creating and scheduling purchase orders, and coordinating shipments from vendors to distribution centers.We are looking for a detail-oriented and organized individual...

  • Patient Access Specialist

    2 weeks ago

    Lehi, Utah, United States SmithRx Full time

    Job SummaryAs a Patient Access Specialist at SmithRx, you will play a critical role in ensuring that patient members receive timely and cost-effective access to medications. You will be responsible for managing inbound communications, educating patients about their pharmacy benefits, and resolving their inquiries in a timely and compassionate manner.Key...

  • IT Support Specialist

    3 weeks ago

    Lehi, Utah, United States Trove Brands Full time

    IT Specialist Internship OpportunityWe are seeking a highly motivated and tech-savvy IT Specialist Intern to join our dynamic IT department for the Summer 2025 internship program. As an IT Specialist Intern, you will have the opportunity to gain hands-on experience in providing technical support, managing IT systems, and participating in various IT...

  • IT Specialist Intern

    2 weeks ago

    Lehi, Utah, United States Trove Brands Full time

    Job DescriptionWe are seeking a highly motivated and tech-savvy IT Specialist Intern to join our dynamic IT department for the Summer 2025 internship program. The intern will play a key role in providing technical support, managing IT systems, and participating in various IT projects. This role offers valuable hands-on experience with networking, hardware,...

  • Patient Access Specialist

    4 weeks ago

    Lehi, Utah, United States SmithRx Full time

    Job SummaryAs a Patient Access Inbound Specialist at SmithRx, you will play a critical role in ensuring that our members receive timely and cost-effective access to medications. You will be the primary point of contact for inbound communications, providing world-class customer service and resolving issues efficiently.Key ResponsibilitiesEducate patient...

  • Technical Support Specialist

    4 days ago

    Lehi, Utah, United States Technology Search Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide support services to...

  • Technical Support Specialist

    4 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly motivated and organized Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and internal orchestration of company processes.Key Responsibilities:Provide support services to clients through calls, emails, and chatAnswer...

  • Technical Support Specialist

    3 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the Job**Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer support and internal orchestration of company processes.**Key Responsibilities:**• Provide support...

  • Technical Support Specialist

    2 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly motivated and organized Technical Support Specialist to join our team at Technology Search Group, Inc. This role will provide customer support and internal orchestration of company processes, including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform.Key Responsibilities• Provide...

  • Technical Support Specialist

    1 month ago

    Lehi, United States Technology Search Group, Inc. Full time

    About the job Technical Support Specialist Description: Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform. The ideal candidate should have some...

  • Accounts Receivable Specialist

    4 weeks ago

    Lehi, Utah, United States Trove Brands Full time

    Job Title: Accounts Receivable SpecialistWe are seeking a highly skilled and detail-oriented Accounts Receivable Specialist to join our team at Trove Brands. As a key member of our financial operations team, you will be responsible for managing the entire accounts receivable process, from processing and applying daily cash receipts to reconciling...

  • Technical Support Specialist

    3 weeks ago

    Lehi, United States Podium Full time

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Technical Support Specialist

    4 weeks ago

    Lehi, Utah, United States Technology Search Group, Inc. Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist to join our team at Technology Search Group, Inc. This is a full-time position that requires excellent communication skills, technical aptitude, and a customer-centric approach.Key Responsibilities:Provide top-notch support services to clients through various channels, including calls,...

  • Housekeeper - Full Time - MPMC

    4 months ago

    Lehi, United States Mountain Point Medical Center Full time

    **Job Description** **Location:** Mountain Point Medical Center **Posted Date:** 2/2/2022 Come work with us at Mountain Point Medical Center in Lehi! MPMC is a community based, full service hospital that has many diverse career opportunities. We work as a team, involving all employees, to provide the highest level of care to our patients. It is this teamwork...

Call Center WFM Real-Time Specialist

3 months ago

Lehi, United States SmithRx Full time
Job DescriptionJob Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
  • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
  • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

As a Call Center WFM Real-Time Specialist, your strength lies in compiling staffing forecasts and optimum work scheduling to support workforce management in a call center. This role is responsible for managing daily scheduling of call center agent offline functions (breaks, lunches, meetings, etc), schedule adherence, attendance tracking, omni-channel utilization, and generating daily productivity reports. The role is crucial in the success of ensuring the call center is performing at maximum efficiency.

The ideal candidate has prior experience supporting call center workforce-related processes and functions. They will use and assess data to make recommendations of workforce optimization and refinement. This candidate will also partner with the call center operations teams to track performance management and attendance.

What you will do:

  • Maintain and manage optimum utilization of call center workforce management software
  • Schedule routine and adhoc activities within agent schedules
  • Maintain schedule swaps and change requests
  • Monitor numerous real time metrics such as: occupancy, adherence, attendance, productivity/utilization, etc
  • Monitor performance indicators at a half hour interval level such as: channel volume average handle times, wait times, service level, availability, etc
  • Utilize workforce to optimize queue management and wait times
  • Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.
  • Track and manage system issues and assess impact of the operation, partnering with IT and other stakeholders
  • Build and maintain internal Interactive Voice Response (IVR) flows
  • Analyze contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities.
  • Utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives.

What you will bring to SmithRx:

  • HS Diploma, GED or equivalent
  • 3+ yrs working in a call center environment required
  • 2+ years of experience working in a call center RTA role and managing workforce management software. Preferred experience working in health care or PBM or information technology industries.
  • Proficiency in Mac, and Google Suite, and workforce management software required
  • Moderate to Expert skill set in Microsoft Excel required
  • Expert skill in understanding call center metrics
  • Ability of being proactive rather than reactive relating to queue and staffing management
  • Able to demonstrate logical reasoning and the ability to communicate complex information
  • Passion for data and logistics
  • Must be able to commute to Lehi, UT

What SmithRx Offers You:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities