Intake Coordinator

1 month ago

Denver, United States SafeHouse Denver Full time
Job DescriptionJob DescriptionWho We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We are currently looking for an Intake Coordinator / DV Advocate to provide intake support to survivors seeking our advocacy-based counseling services for intimate partner abuse. The Advocate will be located at SafeHouse Denver’s Counseling & Advocacy Center. The Intake Coordinator will be the first point of contact in support survivors seeking counseling services and must be able to respond appropriately to a diverse range of survivors healing from trauma. Come join our team and support our work as we prepare to serve more survivors in greater ways.

SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:

Trust
We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.
Dedication
We are intentional, passionate, and driven. We commit to making a meaningful impact.
Compassion
We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.
Collaboration
We encourage, cooperate, support, and share. We also welcome humor and fun.
Innovation
We are bold, brave, and fearless. We value curiosity and continuous learning.
Leadership
We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.
Inclusion
We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.

What You’ll Be Doing:
1) Manage screening and referral system
•Receive referrals from various sources and data entry into case management system.
•Screen clients for appropriateness of services and any potential barriers to accessing services.
•Maintain referral database and ensure data integrity.
•Maintain intern referral tracking sheet and enter all data into appropriate case management system.
•Act as a contact for DV Advocates for client-related logistical concerns.

2) Schedule and conduct intake appointments
•Use intake appointments to identify risk factors, resource requests, or other immediate needs.
•Provide emotional support and crisis intervention, when necessary.
•Offer advocacy support for time-limited requests during intake.
•Assign clients to SafeHouse Denver DV Advocates and provide them with a detailed transition of information for continuum of care.

3) Respond to callers who access the SafeHouse Denver crisis line via telephone.
• Conduct crisis intervention and safety planning.
• Provide information, education, and emotional support.

4) Participate in all required staff meetings and supervision

5) Demonstrate initiative and vision for service quality improvement and problem prevention and resolution.
•Work diligently to achieve individual, team, and agency goals and objectives.
•Network with other service providers and community agencies to assist clients and the agency.

6) Supports the primary database lead responsible for reporting and efforts to develop, maintain and enhance the case management system
• Serves as a back-up when primary reporting and database lead is unavailable.
• Assists with the development of key performance indicators and consistently monitors to improve short-and long-term outcomes for survivors.

7) Maintain accurate and timely record keeping.
•Responsible for appropriate charting and all necessary documentation.
•Complete required and time sensitive data collection and entry.

8) All other duties as assigned.

Do You Have What It Takes?
Required:
  • Bachelor’s degree in human services or related field OR three (3) years relevant experience
  • Excellent written and oral communication skills; superior time management and organizational skills
  • Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors.
  • Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office
  • Passion for the SafeHouse Denver mission
  • Strong working knowledge of domestic violence and empowerment models; crisis intervention and advocacy skills
  • Ability to function independently and as a team member
Preferred:
  • 2 years of experience working in a counseling setting.
  • Bilingual Spanish
  • Outstanding interpersonal skills
  • Ability to work in a diverse environment.
  • A solid understanding of how people and organizations change and the ability to be adaptable.
What We Offer:
•Competitive Pay: $23-25 hourly, part-time position, non-exempt, with annual performance evaluations and an opportunity for merit-based increase
•Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by the employer
•Continuous learning opportunities and a supportive work environment with opportunities to have fun
•Work with committed people who want to impact change
•A chance to be a part of a movement that will help more survivors

What Are You Waiting For?
To apply, please send cover letter and resume to Natasha Adler, Director of Survivor Services at nadler@safehouse-denver.org. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.

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