Dispatch Specialist I

4 days ago


Sioux Falls, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Job Title: Dispatch Specialist I Location: Sioux Falls, SD 57104 Duration: 12 Months Job Type: Contract Work Type: Remote Job Description:
  • Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
  • Acquires skills through a combination of formal training and considerable on-the- job experience.
  • May serve as lead and/or primary technical resource within department or work area.
  • High School, GED or equivalent education and relevant experience.
  • 3+ years of related experience
Top Skills required:
  • Computer skills, computer skills, computer skills
  • Must have a basic/fundamental knowledge of Word, Excel, Microsoft programs, know how to Copy/Paste, Right Click/Left Click, etc
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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