Service Support Specialist

2 weeks ago

Sioux Falls, United States Howe, Inc. Full time
Job DescriptionJob Description

What's in it for you?

At Howe, we make sure to set up every team member for success in their career. From tools, licensing and certifications, to continuing education opportunities, we provide all the expected benefits with the addition of one thing -- GROWTH, plain and simple. "Howe" would you like the opportunity to grow with a 4th generation family-owned company that is truly leading the way in the industry? If you're not familiar with the benefits that are being offered, here's what to expect from us:

  • Culture centered on our core values: Integrity, Quality, Service, Teamwork.
  • On-the-job training and opportunities for continuing education.
  • Well-maintained fleet of vehicles and access to leading technology and equipment.
  • Up to $3,000 in tool programs + boot discounts (based on position).
  • Comprehensive benefits package with HSA and supplemental insurance options.
  • 401k with generous match.
  • PTO accrual starting on day one.

*This is a Permanent, Full-Time Position*

Compensation:

  • $23.00-28.00 per hour depending on experience & qualifications.

How you'll contribute to the team:

As a Service Support Specialist, you will work under the direction of the Service Manager to support the service department by handling various administrative and operational tasks. Key responsibilities include answering and transferring phone calls, dispatching plumbing and HVAC technicians to maintenance and repair sites, and assisting with scheduling technicians and manpower. The role also involves organizing and maintaining digital file structures, data entry, and performing outbound calls to confirm seasonal maintenance work. Additionally, the team member will acquire vendor pricing, communicate directly with customers, technicians, and staff, process accounts receivable, reconcile customer payments, and track details related to customer estimates and inquiries. Other duties as assigned may also be part of the role.

What you'll bring to the table:

The Service Support Specialist will possess excellent verbal and written communication skills and demonstrate strong attention to detail. They should be adept at multitasking and maintaining a professional appearance at all times. Exceptional customer service skills, strong analytical abilities, and a strong sense of urgency are also essential for success in this role.

How you'll qualify:

The ideal candidate should have at least 1 year of experience in an administrative, customer service, or sales-related role. They should possess basic accounting or bookkeeping knowledge, strong computer skills, and proficiency in Microsoft Office Suite, particularly Excel. A high school diploma or equivalent is required, and basic knowledge of plumbing and HVAC systems is helpful.

What to expect in the office:

This role involves extended periods of desk work, requiring proficiency with computers and other office equipment.

Howe, Inc. is an EEO/AAP employer.

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