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Dispatch Specialist I
3 months ago
Position: Dispatch Specialist I Location: Sioux Falls, SD 57014 Duration: 12 Months Job Type: Contract Work Type: Remote Shift: 6am-2:30pm, 12pm-8:30pm
Job Description:
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Evaluate and reassign work to available technicians as needed.
- Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Ensure that service orders and repair tickets are processed accurately.
- Acquires skills through a combination of formal training and considerable on-the- job experience.
- May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience.
- 3+ years of related experience
