SR. OPERATIONS MANAGER

1 month ago


Maywood, United States All Clean Services LLC Full time
Job DescriptionJob DescriptionThe Sr. Operations Manager is a full-time salaried position that carries a nonexempt status in the department of Medical Operations. The Sr. Operations Manager reports directly to the Director of Medical Operations. He or she has key relationships with the following:
  • Customers
  • Subcontractors, Independent Contractors, & W-2 Employees (“Cleaners”)
  • Office Manager
  • Human Resources
  • Operations Manager
  • Division President


Job Summary:

The Sr. Operations Manager will plan, direct, coordinate, and oversee operational activities throughout the medical account assigned to, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Responsibilities:

Cleaners

  • Actively identify and interview cleaners to service new and existing customer locations according to All Clean policy and procedures
  • Conduct productivity reports to evaluate cleaner performance
  • Provide leadership to management and housekeeping team for all EVS operations
  • Responsible for productivity and staffing that is appropriate to the account goals
  • Overseeing EVS subcontractors and supervisors
  • Manage and oversee periodic inspections at affiliate sites and campus buildings. Work with supervisors to maintain cleaning specifications and target areas being neglected or need special attention

Payroll

  • Manage payroll for all Cleaners. Submit payroll by the appointed deadline to the Controller
  • Responsible for approval of bi-weekly payroll hours of non-exempt staff


Logistics

  • Manage and oversee the project work order schedules for the main campus and affiliate sites which includes scheduling, follow up, and inspections. (carpet cleaning, stripping and waxing, curtain cleaning, windows, buffing, etc.

Work Force

  • Overseeing in conjunction with HR, the hiring, training, supervising, evaluating and disciplining associates at the account within Company guidelines
  • Reviewing operations and plan schedules with Director of Operations and Supervisors to improve performance
  • Maintain a continuing program of training and evaluation of Supervisors and cleaners to provide recognition and identify personnel qualified for promotion

Customer Relations

  • Responsible for contracted service and main contact with Director of EVS
  • Provide information for Weekly updates to Client on building cleaning projects at the main campus and off-site clinics
  • Meetings with tenants and customers regarding cleaning concerns and issues at it relates to ongoing problems or special projects taking place
  • Maintain customer relations with department heads and managers plus Executive levels
  • Maintain and support client satisfaction at a level that ensures account retention and expansion
  • Act as the liaison between customers and internal teams ensuring clients’ requirements are met
  • Identify customer issues and deliver solutions within 24 hours
  • Draft proposals for new customers, amendments for existing customers, and all project work
  • Ensure the highest level of customer service to all accounts
  • Review and analyze financial statements, weekly operating reports and other financial results with Director of Operations
  • Develop maintenance plans for buildings to generate additional revenue

IVR Compliance

  • Review daily the IVR Time and Attendance report to ensure accuracy for billing and payroll
  • Document all communications with clients through the CRM contact database. All entries should be put in within a 24-hour period

Administrative Responsibilities

  • Document all communication by email
  • Maintain expense budgets as established by the Division President maintenance of budgeted goals will be monitored quarterly
  • Generate supporting documentation to rebill customer for additional services not included in contract, and paying Subcontractor for any additional services Work Order jobs outside the Periodic Schedule within the Agreement
  • Responsible for review and approval of invoices, rebilling of customer for services not included in contract and pay subcontractors for any work performed
  • Preparing administrative reports analyzing turnover, labor and supply and customer complaints

Minimum Requirements

  • College degree in Sales, Business Administration or relevant field is preferred
  • Five to ten years of experience in service-industry operations management
  • Strong communication skills
  • Excellent analytical and organizational skills
  • High standards of integrity and motivation
  • Positive and professional team member
  • Experience in sales and customer service
  • Problem solving and conflict management skills
  • Expertise in building long-term relationships
  • Availability to travel as neede

Desired Qualifications

  • Advanced college degree in Sales, Business Administration or relevant field is preferred
  • Hands on experience with Microsoft
  • Previous experience managing local/national accounts
  • Experience in meeting clients’ requirements
  • Bilingual (English/Spanish)



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