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Restaurant Operations Manager

2 months ago

Maywood, Illinois, United States Tri City Foods Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Tri City Foods. As an Assistant Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities
  • Leadership and Team Management
    • Develop and implement strategies to improve team performance and productivity
    • Provide coaching and training to team members to enhance their skills and knowledge
    • Lead by example and demonstrate a strong work ethic and commitment to excellence
  • Customer Service and Experience
    • Ensure that all customers receive exceptional service and have a positive experience in our restaurant
    • Address customer complaints and concerns in a professional and timely manner
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Restaurant Operations
    • Oversee the day-to-day operations of the restaurant, including inventory management, scheduling, and cash handling
    • Ensure that all restaurant systems and processes are running efficiently and effectively
    • Identify areas for improvement and implement changes to increase productivity and reduce costs
  • Financial Management
    • Manage the restaurant's budget and financial performance, including sales, labor costs, and inventory expenses
    • Develop and implement strategies to improve financial performance and increase profitability
    • Monitor and control costs to ensure that they are in line with budget and company expectations
  • Compliance and Risk Management
    • Ensure that all restaurant operations are in compliance with company policies, procedures, and regulatory requirements
    • Identify and mitigate risks to the restaurant and the company, including food safety, health and safety, and security risks
    • Develop and implement strategies to prevent and respond to incidents and crises
Requirements
  • Education and Experience
    • High school diploma or equivalent required; degree in hospitality, business, or related field preferred
    • Minimum of 1-2 years of experience in a restaurant management role, preferably in a fast-paced and dynamic environment
  • Skills and Qualifications
    • Excellent leadership and communication skills, with the ability to motivate and inspire a team
    • Strong customer service skills, with the ability to provide exceptional service and resolve customer complaints
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
    • Strong analytical and problem-solving skills, with the ability to identify and resolve problems quickly and effectively
    • Ability to work a flexible schedule, including evenings, weekends, and holidays
Perks and Benefits
  • Scholarship Fund Program
    • Provides scholarships ranging from $1000 to $50,000 to team members, their families, and high school seniors
  • Burger King Emergency Fund
    • Provides short-term financial assistance to employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events
  • Discount Program
    • Offers discounts on various products and services, including glasses, hearing aids, weight loss programs, step tracking devices, shoes, and more
  • Provider Finder/Cost Estimation Tool
    • Allows members to find in-network providers and get a cost estimation before the visit
  • Wellness Program
    • Provides points for achieving step goals, which can be redeemed to purchase wellness-related items
  • Pregnancy Planning Tool
    • Helps track fertility, baby growth, milestones, and more