Executive Meetings Manager

1 week ago

New York, United States Virgin Hotels New York Full time
Job DescriptionJob Description

Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

Gone are the days of salespeople sipping martinis and propping their feet up… The Executive Meetings Manager is a multi-tasking machine with strong community relations and an excellent reputation amongst clients. They also support our hotel family and create an epic experience for our guests. And just to clarify, they still like a good martini. Working with an awesome team and reporting to the Director of Sales, the Executive Meetings Manager will be responsible for prospecting clients, cultivating relationships and working with groups from the contract signing through the final bill. Using previous experience in the hotel sales arena, the Executive Meetings Manager is directly responsible for developing Group Events to meet revenue goals.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

  • Through the usual functions (sales presentations, prospecting, sales calls, site inspections, client entertainment and business travel) the Executive Meeting Manager is responsible for developing business and meeting revenue goals. Our candidate smells new opportunities and responds authenticity and in a professional manner.
  • The Executive Meetings Manager is cool under pressure and specializes in problem solving. As a titan of the industry they are involved in networking organizations and a proud representative of Virgin Hotels. Through their untouched relationships they have their finger on the pulse with supply, demand and market fluctuations.
  • Constantly evolving quarterly action plans will be prepared and accounts will be targeted. The Executive Meetings Manager will follow the sales & catering guidelines to book the highest quality business. Reports will be cultivated and we do some have some rules and standards to live by (but we promise not to make it too painful). Timely responses to clients and proactive communication within the hotel are musts and using “us”, “we”, and “our” are the keys to success.
  • We live to learn. The Executive Meetings Manager is open to developing their professional selling skills through Virgin Hotels organized training programs and weekly refreshers.
  • The Executive Meetings Manager’s main role is bringing in the biz, so customer relations must be on top. To be considered, you must be a self-motivated rock star who is organized and thinks a little differently. We like to call it, a Rainmaker.
  • They will gather data and prepare strategic plans to meet annual revenue goals. Participation and co-facilitation in daily business review meetings as well as sales & catering meetings. Extensive knowledge of food and beverage, proper preparation and presentation of food and service standards are a must.
  • Organizing and leading pre & post-convention meetings with the hotel team (and sometimes the clients too) the Executive Meetings Manager will anticipate client needs and special requests.
  • Along with the Event Operations Manager they are the first line of communication and can’t fanny around when they see potential problems, compliments or complaints. Our guest’s satisfaction is on top.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

  • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team
  • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
  • Strong communication and presentation skills to all levels of management
  • Creativity and innovation are essential
  • Ability to think outside the box and approach all issues with a completely fresh approach
  • Ability to anticipate needs and over deliver wherever possible
  • Candidates must think on their feet and use their initiative to solve problems and deliver solutions
  • Excellent customer relations, communication, presentation and organization skills of utmost importance
  • Comply with all safety and health department procedures, as well as, all state and federal liquor laws
  • Able to change direction and work on multiple project aspects at once
  • Enthusiastic, passionate, able to enthuse and motivate others
  • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

  • Current, legal and unrestricted ability to work in the United States
  • Candidates must have previous hospitality experience. Hospitality could encompass; hotels, bars, restaurants, nightclubs, and other event spaces
  • Minimum 1-2 years of previous Sales or Events experience
  • Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
  • Proficient computer knowledge.

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