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Data Center Technician I

4 months ago

Plano, United States Evocative Full time
Job DescriptionJob Description

About the Company: 

Evocative is a global leader in Internet Infrastructure, providing enterprise-class data center, network, and bare metal solutions that enable exceptional digital experiences. With a robust global footprint that includes interconnected data centers and Points of Presence across strategically located metros in North America, Europe, and Asia, Evocative is rapidly expanding through organic growth and strategic acquisitions.  

 

The Role: Data Center Tech 1 

This full-time, entry-level position is perfect for someone eager to learn and grow their skills and responsibilities over time. A strong interest in and familiarity with computers is essential, while specific experience with relevant job tasks is desirable but not required. 

 

Key Responsibilities: 

  • Deploy and maintain servers and support infrastructure in a fast-paced environment with rapidly shifting priorities. 

  • Provide exceptional customer support via email and ticketing systems, answering questions, troubleshooting problems, and delivering effective solutions. 

  • Thrive in a dynamic environment, demonstrating flexibility and the ability to prioritize tasks effectively. 

  • Fix and install sophisticated circuits and perform custom installations 

  • Rack and stack customer equipment 

  • Read installation plans (Visio Drawings/Spreadsheets) and implement installations accordingly. 

  • Install circuits requiring sophisticated fiber terminations 

  • Resolve work priorities from a ticketing queue and ensure consistent contribution times 

  • Troubleshoot switched/multiplexed/media-converted circuits and escalated to the networking group as needed 

  • Work with customers to troubleshoot issues 

  • Install, test, and modify cross-connects per SOPs and ensure accurate cable management of coax, fiber, twisted pair copper, and intra-building cross-connects 

  • Maintain detailed written records of all work activity 

  • Design and lead cage/infrastructure modification projects 

 

Additional Requirements: 

  • Available to work weekdays and weekends, with shifts including 2nd shift, 3rd shift, and mixed shifts 

  • Position requires on-site work and may occasionally require overtime 

  • Two weeks of training during 1st shift (9 am to 5 pm) 

  • Ability to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation 

  • Able to lift heavy equipment/items up to 50 pounds 

  • Able to work days, nights, weekends, and holidays, if needed and/or required 

 

Preferred Skills: 

  • Excellent verbal and written communication skills 

  • Outstanding interpersonal and customer service skills 

  • Exceptional organizational skills and attention to detail 

  • Proficiency with Microsoft Office Suite or related software 

  • Ability to thrive in a fast-paced environment 

 

Education and Experience: 

High school diploma or equivalent. 

 

This job description provides a high-level overview of the work performed. Additional duties may be assigned as required. 

Salary Range: 
$22 - $28 an hour 

Evocative is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

 

 

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