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Senior Account Manager

4 months ago

Des Plaines, United States Filter Services Inc. Full time
Job DescriptionJob DescriptionDescription:

Filter Services, Inc believes that by helping maintain our customer’s filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.

Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.

Top performers at FSI-M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.

We offer the following:

  • Dynamic Team Environment: Engage and grow in a vibrant and collaborative team setting that encourages continuous learning and development.
  • Work-Life Balance and Family Orientation: Be part of a company that highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.
  • Cell Phone Expense Reimbursement: Receive reimbursement for cell phone expenses, ensuring seamless communication and connection with our valued customers.
  • Comprehensive Benefits Package: Access a comprehensive benefits package encompassing medical, dental, disability and life insurance coverage, prioritizing your health and security.
  • Secure Financial Future: Participate in our safe harbor 401k retirement plan, an opportunity to save for the future and build financial stability.

SUMMARY

Our Senior Account Manager position is based in our Des Plaines headquarters and are the primary contact for all existing customers in our various markets (IL, IN, MN and MO). This role will work closely with Territory Sales Managers (outside sales) and other Account Managers to maximize customer growth through strategic and personal customer experiences. Account Managers are the “heartbeat” of FSI/Mission Filtration handling 200 plus customer relationships and up to $5.5M in revenue. The Sr Account Manager will be responsible for driving customer orders, upselling and working with outside Sales to achieve the territory yearly and quarterly goals.


RESPONSIBILITIES

  • Manage book for business including Key Accounts whose annual revenue is more than $20k
  • Daily customer interactions through emails and phone calls
  • Answer incoming phone calls promptly and with upbeat attitude
  • CRM ownership - logging information to the customers’ accounts in our CRM system
  • Quoting, quote follow up, expediting, executing specific customer requirements
  • Daily and weekly team selling and communication with Territory Sales Team
  • Develop and Execute Strategic Account Analysis Plan (minimum 3 times a month through Customer business reviews)
  • Communicate with FSI Service Technicians to identify customer issues, upsell opportunities and go over survey and or job details
  • Self-Management through KPI’s and responsible for reporting on territory metrics in a weekly scorecard
  • Assist customers that call with placing will call orders
  • Secure purchase orders for future revenue
  • Communicating with service coordinator to ensure service jobs are on time and meet customer expectations
  • Lead weekly tactical meetings with Territory Sales Rep based on assigned territories
  • Lead monthly strategy meetings with Territory Teams to move the territory forward
  • Facilitate and schedule Customer Business review presentations with Key accounts
  • Be a resource and mentor for Account Manager I’s by helping with training, collaborating on selling strategies and delegating territory work
  • Maintain and grow existing customer revenue by doing 100% quote follow up every week, securing recurring orders, building relationships with customers and providing a quick response
  • Support outside sales in customer acquisition and Sales Funnel
  • Customer Touch Frequency with every customer, with a minimum of 20 customer touches per week through phone calls and emails
  • Learn and stay abreast of our current products and new products introduced to be able to successfully provide solutions and identify upsell opportunities within your customer base
  • Generate onsite opportunities for Sales and Account Managers

QUALIFICATIONS

  • 2 or 4-year degree, or relevant experience in sales such as inside sales, business development, or outside sales.
  • Strong knowledge of customer service principles and practices and Sales principles and practices
  • 1-2 years of Customer Service Relationship Management and/or dispatch experience
  • CRM Experience (NetSuite, Salesforce, Oracle, Dynamics, etc.)
  • Microsoft Office intermediate proficiency (Word, Excel, PowerPoint)
  • Superior Communication skills - including verbal and written and presentation
  • Initiative, Stress tolerance, Will to Succeed
  • Ability to succeed in a fast-paced work environment
  • Multitasking & excellent organizational skills



Requirements: