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Release Manager And ITSM Specialist

1 month ago

Plano, United States VDart Inc Full time
Job DescriptionJob Description

Job Title: Release Manager and ITSM Specialist

Location: Plano, TX - Onsite

Duration/Term: 12 months Contract

Job Description:

Responsible for ensuring the smooth and efficient deployment of software releases. Coordinate & collaborate closely with cross-functional teams, including Development, DevOps, and QA, to ensure high-quality software releases while minimizing risks and downtimes.

Duties include:

  • Collaborate with development teams & product owners to plan and schedule software releases, considering project timelines and business requirements.
  • Oversee the release calendar (Forward Schedule of Change) and coordinate with stakeholders to ensure smooth deployments with minimal disruptions.
  • Establish release processes and best practices to maintain a consistent and efficient deployment pipeline.
  • Oversee configuration management processes, ensuring that all components, environments, and dependencies are well-documented, and version controlled.
  • Facilitate change management procedures, validating proposed changes, and evaluating potential impacts before deployment.
  • Continuously improve automation scripts and workflows to optimize release efficiency.
  • Conduct post-release reviews and root cause analysis (5 whys) to identify opportunities for improvement and implement preventive measures.
  • Design and implement strategy to leverage Canary Regions improving rollouts of software releases, minimizing potential impact on production environments.

Ideal Qualifications:

  • 3+yrs release management, deployment automation, and change management in a cloud-based environment.
  • Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively.
  • Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, CircleCI) and version control systems (e.g., Git).
  • Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and mobile application deployment processes (iOS/Android).
  • Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
  • Proficiency in scripting and automation (e.g., Bash, Python) to streamline deployment workflows.
  • Knowledge of configuration management tools (e.g., Ansible, Chef, Puppet) and infrastructure-as-code (IaC) principles.
  • ITIL Certification (version 4).
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow Required

Key Skills: Release Management, Incident Management, Problem Management, ITSM, ITIL, JIRA