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Sr. Systems Engineer

2 months ago

Parsippany, United States Computer Design & Integration LLC Full time
Job DescriptionJob DescriptionDescription

Computer Design & Integration (CDI LLC), an AHEAD Company is an award-winning, nationally recognized organization that architects, deploys, and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds. Recognized since 2000 as one of the top 500 IT solution providers in the United States, CDI LLC’s strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions. CDI LLC continues to evolve and grow in a time of transformation within the IT industry, the rate of change is exponential, and the complexity of customer's requirements is growing at a similar rate. There are few companies that can compete in this environment and CDI LLC's goal is to be the best of the best.

Job Summary:

We are currently seeking a System Engineer to join the Cloud Services team.  The successful candidate should have several years in a system engineering role, with hands-on experience working with various datacenter and enterprise level technologies and applications.  Must be flexible in technology exposure and willing to stretch beyond what they currently know. The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support.  Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services.

Essential Duties and Responsibilities:

  • Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services:

  • Datacenter & Collocation Management

  • Infrastructure-as-a-Service

  • Backup-as-a-Service

  • Disaster Recovery-as-a-Service

  • Design, implement, troubleshoot, analyze, and maintain internal and external customer environments.

  • Create, request, and present technical specifications and requirements.

  • Perform hardware and software installations, upgrades and maintenance.

  • Participate in after-hours maintenance and on-call rotation.

  • Identify, research, and resolve technical problems.

  • Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.

  • Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.

  • Interface with third party vendors as liaison between client and vendor.

  • Utilize superior customer service skills to provide first level interface for CDI clients.

  • Plan and implement system automation to improve service efficiency and consistency.

  • Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.

  • Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures