Veterinary Assistant

3 months ago

Charlottesville, United States VetEvolve Full time
Job DescriptionJob DescriptionDescription:

VETSS is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a veterinary assistant to join our team of highly skilled and compassionate individuals.


We offer a competitive compensation and benefits package including:

  • Health, dental, vision
  • 401k
  • PTO
  • Generous pet discount program
  • Uniform allowance
  • Flexible schedule

Responsibilities include but aren't limited to:


Patient Care

  • Handle and restrain patients appropriately to minimize stress while ensuring safety of the pet and team members; understand general animal behavior and recognize the signs of fear, aggression and stress
  • Assist LVTs with nursing care to hospitalized patients; document treatments; make certain the pet is in a comfortable and clean housing area with access to fresh water (unless otherwise directed by veterinarian); patient is properly identified and labeled clearly as a CPR or DNR
  • Able to use in-house lab equipment; collect and prepare samples for reference lab
  • Assist with technician appointments; document medical services provided; record current weight and vitals
  • Dispense medications per veterinarian’s instructions
  • Demonstrate compassion and patience when handling pets
  • Assist veterinarians in exam rooms

Client Services

  • Provide client education materials and answer questions in a professional, compassionate and respectful manner
  • Ensure client concerns or questions are addressed in a timely manner; fill prescription refills (approval must be obtained from LVT or veterinarian first)
  • Go over estimates and treatment plans with owners professionally and using proper veterinary terminology; answer any questions or defer to a LVT or veterinarian
  • Document all client communication with sufficient details; utilizing proper grammar, spelling and veterinary terminology
  • Prepare paperwork for referral hospitals or consultations
  • Obtain an accurate and relevant history from clients in a timely manner
  • Discharge exam room patients; going over instructions with owners thoroughly and providing print materials when needed
  • Demonstrating patience and compassion during client interactions
  • Enter all charges and inform the front desk when client can be checked out; help process payments when needed

General

  • Ensure hospital areas such as exam rooms and treatment room are clean, organized and free of safety hazards; clean up pet accidents or fluids immediately; bring any safety concerns to the practice manager’s attention immediately
  • Complete tasks on the daily, weekly and monthly checklists; keep exam rooms and treatment areas stocked with necessary supplies
  • Properly use and maintain medical equipment; troubleshoot when needed
  • Adhere to core values, medical protocols, and operational policies

Continuing Education

  • Complete training videos or in-person sessions, skills assessments, lunch and learns, and other modules to gain comprehensive knowledge of veterinary field, patient care, and client services as it pertains to current role
  • Work with lead LVT and management to set individualized goals to expand skills and knowledge
Requirements:
  • Strong written and oral communication skills
  • Able to remain calm in stressful situations
  • Able to sit and/or stand for extended periods of time (shifts range from 9-12 hours)
  • Able to lift up to 40 pounds
  • Basic veterinary knowledge and terminology

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