Intake Coordinator

4 weeks ago


Los Angeles, United States Upward Bound House Full time
Job DescriptionJob DescriptionSalary: $23 - $27 hourly

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention.  With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development.  We seek employees who are passionate about serving and making a difference in the lives of others.

 

Summary

We are seeking a dedicated and compassionate individual to join our team as an Intake Coordinator/Life Skills Facilitator for our Interim Housing Program. The successful candidate will be responsible for coordinating client intake processes, providing life skills training and support, and ensuring the smooth operation of the interim housing program. This role requires strong organizational skills, effective communication abilities, and a passion for empowering individuals experiencing housing insecurity.

ESSENTIAL FUNCTIONS

 PROGRAM INTAKE/ENTRY

  • Serve as the primary point of contact for all program partners including CES, FSC, County Departments, Compton Unified School District, as well as other appropriate
  • Responsible for interfacing with CES/FSC partners in accepting/enrolling participants in interim housing
  • Answer general questions about UBH’s Interim Housing programs and provide necessary information about each program
  • Monitor UBH’s referral portal and process all received referrals for interim housing and permanent housing within stated (permanent housing referrals will be sorted by IHC and delivered to PHC point of contact)
  • Perform screening and assessment for participant
  • Assist participants with obtaining all necessary information needed to be enrolled in UBH interim housing
  • Conduct participant intake, compile intake packet, and program data entry for intakes and discharges as well as other participant information as needed for the
  • Work with the Program Managers, Associate Directors and Director of Programs as appropriate to determine enrollment into UBH Review and explain all participant forms including program flow and guidelines and obtain participant signature.
  • Create participant file with all pertinent initial documents collected during the intake
  • Manage, generate, and submit weekly enrollment referral reports to program
  • Create participant profile in HMIS and/or other applicable database upon enrollment into a interim housing
  • Effectively communicate with Case Managers in the “warm hand off” of participants to case management and housing services after enrollment in the appropriate

 

PROGRAM IMPLEMENTATION

  • Conduct client intake interviews, assessments, and screenings to determine eligibility for the interim housing program.
  • Collaborate with case managers and support staff to ensure seamless transition and placement of clients into interim housing.
  • Facilitate smooth move-in for participants as they transition into interim
  • Review participant files and ensure completion with all required documentation at key transition points, i.e. enrollment, housing search, housing placement, financial assistance and program
  • Develop and facilitate life skills workshops and training sessions for program participants on topics such as budgeting, job readiness, conflict resolution, and self-care.
  • Provide individualized coaching and support to clients in developing and achieving their life goals and objectives.
  • Connect clients with community resources, education, and employment opportunities to enhance their self-sufficiency.
  • Assist case managers in developing and implementing client service plans, goals, and action steps.
  • Conduct regular check-ins with clients to monitor progress, address challenges, and provide ongoing support.
  • Collaborate with external agencies, organizations, and service providers to coordinate comprehensive support services for clients.
  • Maintain accurate program documentation, reports, and data entry in accordance   with program requirements and funding guidelines.
  • Assist in program evaluation, outcome measurement, and quality improvement initiatives.
  • Participate in team meetings, staff trainings, and professional development activities as required.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s Degree in Social Work, Human Services, Psychology or other related field OR experience in human services including at least 2 years’ experience in the homeless field with similar responsibilities.
  • Compassionate, empathetic, and culturally sensitive approach to working with clients.
  • Ability to work effectively in a team environment and collaborate with diverse stakeholders.
  • Strong communication, interpersonal, and organizational skills.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
  • Ability to respond responsibly in emergency and crisis
  • Intermediate proficiency in Windows Office Suite programs and a data management system

(HMIS preferred).

  • Position requires travel primarily in Los Angeles
  • Ability to work varied hours/days including evenings/weekends/holidays.
  • Knowledge of community
  • Valid California driver’s license and proof of auto insurance


MANDATORY REQUIREMENTS

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background
  • CPR/First Aid training
  • Must have Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for UBH drivers’ insurance coverage

 

BENEFITS

  • Competitive salary based on experience and qualifications.
  • Health, dental, and vision insurance options.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Opportunities for professional development and growth within the organization.


RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

 

  • Maintain a safe work environment and confidentiality at all times.
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
  • Organize and prioritize multiple activities to meet all external and internal deadlines.
  • Maintain professional demeanor that reflects positively on the agency.
  • Demonstrate respect and courtesy toward others.
  • Able to thrive in a work environment emphasizing teamwork and collaboration.
  • Respond in a timely manner in all aspects of communication.
  • Work with average supervision.
  • Perform other duties as assigned.

 

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department.



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