Intake Coordinator
2 weeks ago
Position Purpose:
The Intake Coordinator will facilitate the admission process by preparing detailed intake packets, compiling necessary paperwork, obtaining requisite signatures, and providing essential program details to incoming clients at the Saint Julian Oasis Recuperative Care facility. Additionally, the Intake Coordinator is tasked with efficiently coordinating medical, behavioral health, and case management assessments, assisting clients in securing health insurance benefits, ensuring prompt referrals as directed by the primary care provider, and conveying client progress to Housing for Health.
Program Population:
The S.J.O Recuperative Care Project consists of a cohesive team of clinicians, community health workers, and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/patients may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client.
Principal Responsibilities:
1. Execute assigned tasks in alignment with established policies, procedures, and the scope of education, training, and responsibilities:
- Accept client referrals from Housing for Health, assembling documentation, notifying the Program Manager, and preparing comprehensive intake packets.
- Communicate with the Program Manager concerning admission preparations and any unique considerations relevant to service provision.
- Cordially welcome incoming clients, furnish program/facility information, and proficiently complete requisite documentation, encompassing client participation consents and information release forms to enable effective staff-client communication.
- Screen for health insurance benefits and provide necessary enrollment support.
- Submit the intake admission package to the Program Manager, ensuring prompt scheduling of health, mental health, and case management assessments within 24 hours of the client's arrival.
- Retrieve medical records from the JWCH system or establish new records for clients new to JWCH Institute Inc.
- Diligently maintain intake data, generating intake/admission reports on a weekly basis for both the Program Manager and Housing for Health.
2. Documents pertinent client information, following established policy and procedures:
- Maintain a comprehensive database housing client referral, intake, and termination information.
- Record client referrals and appointments accurately within the electronic health record.
- Report all exceptional incidents to the Program Manager, crafting well-structured incident reports.
3. Confidentiality:
- Limit discussions about client information exclusively to relevant personnel when pertinent to ongoing care.
- Uphold confidentiality for documents containing client-identifiable data.
- Respect and safeguard fellow employees' confidentiality.
4. Adherence to Standards and Policies:
- Adhere to organizational/department standards and policies without compromise.
- Identify potential hazards or unsafe processes and promptly report them to a supervisor.
- Conform to department guidelines for personal activities during breaks and lunch hours.
- Present a positive, professional image in accordance with the organizational dress code.
- Adhere to legal mandates for reporting cases of abuse or neglect.
5. Active Engagement:
- Participate in assigned organizational programs and committees, including quality improvement initiatives, case conferences, and in-service meetings.
- Contribute to safety programs, which might involve participation in emergency response teams.
- Undertake additional duties or tasks as required or assigned.
- Exhibit courtesy, mutual respect, and compassion in all interpersonal interactions.
- Initiate and present constructive solutions to challenges.
- Cultivate effective working relationships, contributing to team cohesion and the realization of organizational objectives.
- Demonstrate adaptability to evolving requirements and priorities.
6. Commitment to Customer Service:
- Participate in JWCH's annual customer service training program called AIDET.
- Implement AIDET principles (Acknowledge, Introduce, Duration, Explanation, Thank You) in patient interactions and team discussions to alleviate patient anxiety, enhance compliance, and improve clinical outcomes.
Requirements:
- A minimum of 2 years in clinic operations encompassing admissions, intake, billing, insurance approvals, and referral procedures.
- Experience within a medical environment, preferably in a residential setting.
- Proficient and professional communication skills for effective interaction with clients and support staff.
- Computer Proficiency: Competence in using electronic medical records and Microsoft Excel, alongside technological aptitude.
- Experience working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds, including homeless individuals.
- Preferred proficiency in both English and Spanish.
- High School diploma or equivalent.
- Post-High School Certification: Certification in medical office administration or related fields, or equivalent education.
*All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.
Employee Benefits:
JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 13 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.
Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer
-
Intake Coordinator
1 week ago
Los Angeles, United States JWCH Institute Full timePosition Purpose: The Intake Coordinator will facilitate the admission process by preparing detailed intake packets, compiling necessary paperwork, obtaining requisite signatures, and providing essential program details to incoming clients at the Saint Julian Oasis Recuperative Care facility. Additionally, the Intake Coordinator is tasked with efficiently...
-
Intake Coordinator
1 week ago
Los Angeles, United States The Salvation Army USA Western Territory Full timeDescription CONDUCT INTAKE ASSESSMENT FOR RESIDENTIAL TREATMENT SERVICES: Answer and respond to all intake related calls. Schedule intake appointments. Interview potential clients and family members to determine admission eligibility. Follow up with all referral sources that include SAPC, DMH, VA, Probation and Parole officers, doctors. psychiatrists and...
-
Intake Coordinator
2 weeks ago
Los Angeles, United States New Directions for Veterans Full timeJob DescriptionJob DescriptionJob Summary:Answering phone and email inquiriesGreet incoming veterans and other professionals alikeSending detailed emails of incidentsMaintain professionalism with referring parties and veteransComply with the policies and regulations of the companyCoordinate intake of incoming veterans by Gather admission documentsSitting...
-
Intake Coordinator
1 week ago
Los Angeles, United States University of California Full timeDescription The Intake Coordinator will provide coordination for all aspects of patient care and concierge services in addition to providing a high level of service for the assigned practice. Serve as initial point of contact for the department, with the knowledge and ability to assign and assist patient to particular program based on information provided by...
-
Intake Coordinator
5 days ago
Los Angeles, United States USC Full timeThe** Office of Professionalism and Ethics (OPE)** serves as a centralized clearinghouse for complaints and the subsequent tracking of those complaints across the University’s UPC and HSC campuses, as well as all University programs and affiliates. The office facilitates the University’s central case management platform, provides oversight of certain...
-
Intake & Participant Engagement Coordinator
2 weeks ago
Los Angeles, United States Upward Bound House Full timeJob DescriptionJob DescriptionSalary: $23 - $27 hourlyOrganizational OverviewUpward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $45, Min.) - $47, Mid.) - $55, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Intake Specialist
2 weeks ago
Los Angeles, United States JBA International Full timeJob DescriptionJob DescriptionA downtown Los Angeles law firm, seeks an intake specialist with a minimum of one (1) year of personal injury experience. The ideal candidate will have experience working as a legal assistant, paralegal, or case manager performing the following tasks:Conducting intakesConfirming coverageCreating matters and electronic...
-
Director of Intake and Office Operations
18 hours ago
Los Angeles, United States McNicholas & McNicholas, LLP Full timeThe FirmWe are a Los Angeles-based firm who has been negotiating and trying cases to jury verdict on behalf of plaintiffs for over three decades. We focus on personal injury, employment law, product liability, class actions and other consumer-oriented matters.The OpportunityThe Director of Intake and Office Operations plays a pivotal role in the strategic...
-
Director of Intake and Office Operations
12 hours ago
Los Angeles, United States McNicholas & McNicholas, LLP Full timeThe FirmWe are a Los Angeles-based firm who has been negotiating and trying cases to jury verdict on behalf of plaintiffs for over three decades. We focus on personal injury, employment law, product liability, class actions and other consumer-oriented matters.The OpportunityThe Director of Intake and Office Operations plays a pivotal role in the strategic...
-
Intake Specialist
2 weeks ago
Los Angeles, United States JS Abrams Law Full timeJob DescriptionJob DescriptionOur law office is growing fast and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their...
-
Intake Specialist
3 days ago
Los Angeles, United States JS Abrams Law, PC Full timeDescription Our law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought...
-
Intake Coordinator
4 days ago
Los Angeles, CA - University Park Campus, United States Human Resources Full timeThe Office of Professionalism and Ethics (OPE) serves as a centralized clearinghouse for complaints and the subsequent tracking of those complaints across the University's UPC and HSC campuses, as well as all University programs and affiliates. The office facilitates the University's central case management platform, provides oversight of certain...
-
Intake Coordinator
3 days ago
Los Angeles, CA - University Park Campus, United States Human Resources Full timeThe Office of Professionalism and Ethics (OPE) serves as a centralized clearinghouse for complaints and the subsequent tracking of those complaints across the University’s UPC and HSC campuses, as well as all University programs and affiliates. The office facilitates the University’s central case management platform, provides oversight of certain...
-
Intake Coordinator
4 weeks ago
Los Angeles, California, United States UCLA Health Full timeProvide coordination for all aspects of patient care and concierge services in addition to providing a high level of service for the assigned practice. Serve as initial point of contact for the department, with the knowledge and ability to assign and assist patient to particular program based on information provided by patient. Candidate must multi-task...
-
Creative Production Coordinator
2 weeks ago
Los Angeles, United States IMAX Full timeIMAX is looking for a Creative Production Coordinator to join our growing team. Youll be responsible for handling and overseeing the creation of creative assets from intake to delivery. Were looking for someone that has excellent organizational, co Production Coordinator, Creative, Production Manager, Production Specialist, Production, Operations Manager,...
-
Sales & Intake Specialist
3 weeks ago
Los Angeles, United States Runway Depot LLC Full timeJob DescriptionJob DescriptionProactive Sales & Back-office administration:- Welcoming walk-in clientele with care and providing expertise and product knowledge.- Receiving, inputting, and pricing intake in a timely manner and in keeping with current market trends.- Ensuring thorough data-capture and following through...
-
Intake and Outreach Coordinator
7 days ago
Los Angeles, United States Los Angeles Boys & Girls Club Full timeJOB DUTIES *Responsible for Front Desk Reception - greeting families, youth, community members, assist with registration or other needs *Responsible for maintaining all data and required documentation in database and hard copy files *Responsible for ensuring all paperwork is completed accurately and is complete *Responsible for answering phones, filing,...
-
Permanent Housing Program Coordinator
3 weeks ago
Los Angeles, United States Upward Bound House Full timeJob DescriptionJob DescriptionSalary: $22 - $26 hourlyOrganizational OverviewUpward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family...
-
Behavioral Health Coordinator
4 weeks ago
Los Angeles, United States St Johns Community Health Full timeResponsible for working with case load of family participants to assist them in determining their needs; develop a care plan; link with medical, social, educational and other services as needed. Assist with crises and coordinates support services and reviews progress toward goals. Support IBH Team members as needed. **BENEFITS** - 13 Paid Holidays + PTO -...
