Sr. Manager of Operations

2 months ago

Irvine, United States Finfare Inc. Full time
Job DescriptionJob Description

About Us

Finfare is dedicated to empowering SMBs, by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services. Our cardholders can tap into our vast network of reward program publishers and card-linked merchant offers, ensuring even bigger cash back rewards for their business.

We are always working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.

About The Role

We are seeking a dynamic and experienced Senior Manager of Operations to oversee the seamless integration and efficient operation of our Finfare Connect's SaaS product, emphasizing our merchant-funded solutions to large membership-based companies. The successful candidate will be responsible for ensuring the smooth execution of day-to-day operations, optimizing processes, driving customer satisfaction, aligning departments to focus on top priority customer-reported issues, and working closely with our Product and Engineering teams to ensure timely releases and establishing acquirable KPIs, metrics, and goals for the organization.

Responsibilities:

  • Cross-Functional Collaboration: Execute day-to-day operations by collaborating closely with product development, sales, marketing, customer support, and finance teams to align operations with revenue-earning business objectives.
  • Operational Efficiency: Identify areas for operational improvement and implement processes to streamline workflows, reduce costs, and increase efficiency.
  • Strategic Planning: Develop and execute strategies to enhance the performance and adoption of our flagship charge card product and expense management software among SMBs and other opportunistic business partners.
  • Quality Assurance: Establish quality standards and metrics to monitor the performance of the charge card product and expense management software, ensuring a superior customer experience.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards related to financial products and data security. Implement risk management protocols to mitigate potential risks.
  • Strategic Planning: Develop and execute strategies to enhance the performance and adoption of our flagship charge card product and expense management software among SMBs.
  • Training and Development: Oversee training programs for internal teams and external partners to ensure proficiency in using the charge card product and expense management software.
  • Vendor Onboarding and Management: Onboard and manage relationships with external vendors and service providers, ensuring timely delivery of services and resolution of issues.
  • Reporting and Analysis: Generate regular reports and conduct data analysis to track key performance indicators (KPIs), identify trends, and make data-driven recommendations for improvements.
  • Customer Engagement: Engage with customers to gather feedback, address concerns, and identify opportunities for product enhancement and innovation.
  • Leadership: Lead and mentor a team of operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
  • Other duties as assigned.

What You'll Need:

  • Bachelor's degree in business, finance, or a related field (Master's degree preferred).
  • Proven experience (7+ years) in operations management in fintech products, strongly preferably within the fintech, SaaS or BaaS industry.
  • In-depth knowledge of fintech products, services, and operational processes (knowledge/experience related to affiliate network highly preferred).
  • Strong understanding of regulatory requirements and compliance frameworks in the financial industry.
  • Excellent leadership and team management skills.
  • Analytical mindset with the ability to identify operational issues and develop effective solutions.
  • Exceptional communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
  • Strategic thinking and ability to align operational goals with the overall business strategy.
  • Strong organizational and project management skills.
  • Ability to work in a fast-paced and rapidly changing environment.

Compensation

The compensation for this role is $130k - 180k+ (depending on experience).

Benefits at Finfare

  • Competitive Health, Vision, and Dental benefits (covering 100% premium for employee and all dependent(s))
  • Unlimited PTO 
  • Catered lunches 3+ times a week
  • Health and Wellness Reimbursement
  • 401K (Employer matching) 
  • Parental Leave 
  • Employee Stock Purchase Plan (if applicable) 
  • Work Sponsorship (if applicable)
  • Other Employee Perks

As part of our dedication to the diversity of our workforce, Finfare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

  • Sr. Manager, Marketing Operations

    2 weeks ago

    Irvine, United States BioSpace, Inc. Full time

    Promotional Review and Team/Function/Special Projects Lead) POSITION SUMMARY: The Marketing Operations, Senior Manager works cross-functionally to project manage the review process for advertising and promotional materials for approved drug and/or device products. In addition, the Senior Manager is responsible for identifying and leading specific Marketing...

  • Sr. Manager, Marketing Operations

    4 weeks ago

    Irvine, Kentucky, United States AbbVie Full time

    Company DescriptionAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a...

  • Sr. Manager, Database Reliability Engineer

    2 weeks ago

    Irvine, United States Apartment Association of Orange County Full time

    Job Summary: At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. The Infrastructure Engineering team at iHerb focuses on improving our infrastructure, scalability, performance, reliability, and security of the systems and tools for our technology teams. We provide a wide range of...

  • Sr Manager, Sales

    4 weeks ago

    Irvine, United States Fox Racing Full time

    JOB OVERVIEW This role is focused on overseeing the team responsible for Sales, Inventory & Operations Planning process. This position will manage the consensus demand reconciliation, updated supply plan, and alignment across the organization including the Finance, Product, and Sales team. In addition, this position will regularly moderate, present, and...

  • Sr Manager, Sales

    1 month ago

    Irvine, United States Fox Racing Full time

    JOB OVERVIEW This role is focused on overseeing the team responsible for Sales, Inventory & Operations Planning process. This position will manage the consensus demand reconciliation, updated supply plan, and alignment across the organization including the Finance, Product, and Sales team. In addition, this position will regularly moderate, present, and...

  • Sr Manager, Sales

    2 weeks ago

    Irvine, United States Fox Racing Full time

    JOB OVERVIEW This role is focused on overseeing the team responsible for Sales, Inventory & Operations Planning process. This position will manage the consensus demand reconciliation, updated supply plan, and alignment across the organization including the Finance, Product, and Sales team. In addition, this position will regularly moderate, present, and...

  • Sr. Services Manager

    3 weeks ago

    Irvine, United States TCL North America Full time

    We are currently looking for a Sr. Service Manager to join our Customer Advocacy team located in Irvine, CA. The Sr. Service Manager will develop and manage all aspects of TCL’s HVAC service repair and HVAC training operations, ensuring that the utmost care is given to our customers. Working with both internal and external partners, this position will lead...

  • Sr. Manager, Database Reliability Engineer

    2 weeks ago

    Irvine, United States iHerb Inc. Full time

    Job Summary: At iHerb, we are on a mission to make health and wellness accessible to everyone globally through our products and platforms. The Infrastructure Engineering team at iHerb focuses on improving our infrastructure, scalability, performance, reliability, and security of the systems and tools for our technology teams. We provide a wide range of...

  • Sr Accountant

    7 days ago

    Irvine, United States Alliance Resource Group Full time

    Sr. Accountant IRVINE, CA 92602 US Posted: 07/13/2024 Job Titles: ACCT - Sr. Accountant Job Number: 5178 Pay Rate: $91,000 Job Description Alliance Resource Group is partnered with a leading US-based consumer products company with global reach, serving diverse markets around the world. The Senior Accountant will support international divisions, ensuring...

  • Sr. Business Development Manager

    2 weeks ago

    Irvine, United States KORE1 Staffing Full time

    KORE1, a nationwide leader in staffing & recruiting services, is seeking an experienced Sr. Business Development Manager to join our internal team. Please note: This is an internal role within the organization of KORE1, LLC. Role / Job Title: Sr. Business Development Manager Position: Full-Time; FLSA: Salary/Exempt Pay Range: $75K-$110K base salary (plus...

  • Sr. Digital Content Manager

    1 month ago

    Irvine, United States Revelyst Full time

    Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.We are seeking a highly...

  • Sr. Digital Content Manager

    1 month ago

    Irvine, United States Revelyst Full time

    Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.We are seeking a highly...

  • Sr. Digital Content Manager

    1 month ago

    Irvine, United States Revelyst Full time

    Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors. We are seeking a highly...

  • Sr. Accountant, Property

    5 days ago

    Irvine, United States Oakmont Management Group Full time

    Sr. Accountant, Property -This job is located at our Irvine office. Oakmont Management Group (OMG) is looking for a full-time Sr. Accountant, Property for a busy and growing company. Oakmont is proud to offer luxury amenities and services to both active seniors and those in need of quality assisted living and memory care services. Oakmont currently operates...

  • Sr. Infrastructure Engineer

    4 weeks ago

    irvine, United States Solugenix Corp Full time

    Sr. Infrastructure EngineerIrvine, CA or San Antonio, TX (Hybrid)Full-TimeJob ID Solugenix is assisting a client, a prestigious and large investment management company in their search for a Sr. Infrastructu...

  • Sr Paralegal

    1 month ago

    Irvine, United States Kosmos Full time

    Job DescriptionJob DescriptionLaw firm based in Irvine is currently seeking an experienced Sr Paralegal to join their growing legal team. As a Sr Paralegal, you will play a key role in supporting our legal department and ensuring the smooth operation of our legal processes. This is an excellent opportunity for a detail-oriented individual with a strong...

  • Sr Paralegal

    16 hours ago

    Irvine, United States Kosmos Full time

    Job DescriptionJob DescriptionLaw firm based in Irvine is currently seeking an experienced Sr Paralegal to join their growing legal team. As a Sr Paralegal, you will play a key role in supporting our legal department and ensuring the smooth operation of our legal processes. This is an excellent opportunity for a detail-oriented individual with a strong...

  • Temporary Sr. Building Maintenance Worker

    2 months ago

    Irvine, California, United States University Of California Irvine Full time

    Job Opening ID:69394Reports To:UCI Temporary Employment Services (TES) Manager Working Title:Temporary Sr. Building Maintenance Worker Department:UCI Temporary Employment Services (TES) Department Bargaining Unit:SX FLSA:Non-Exempt Job Code:008212 Job Location:UCI Campus - Irvine Percent of Time:100% Work Schedule:8:30 am-5 pm, M-F Employee Class:Floater...

  • Sr. Lab Manager

    2 months ago

    Irvine, United States AbbVie Full time

    Job DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...

  • Sr. Manager Marketing Operations

    3 weeks ago

    Irvine, United States Veritone Full time

    WE ARE VERITONE We are driven by the belief that Artificial Intelligence is one of the greatest inventions a game-changing technology that helps companies accelerate innovation, advance human abilities, create revenue opportunities, improve operational efficiencies, and power new customer experiences.At Veritone, our mission is simple and ambitious:to...