Guest Services Supervisor

2 months ago

Park City, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Starting pay rate $21 / Hour. Use our Daily Pay benefit and get access to your pay as you need it. 

Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists gracing the Sundance Film Festival, to athletes honing their skills at the Utah Olympic Park, to adventurers seeking a mountain retreat, our guests hail from every corner of the globe. Embark on this journey with our team and together, let's extend a warm welcome to the world in Park City.

Job Description

The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department.

  • Work from the Guest Services Desk to dispatch Bell calls.
  • Train staff on daily duties including the Forbes arrival/departure process, loading/unloading vehicles & carts, guest communication and engagement as well as other miscellaneous tasks.
  • Consistently maintain an upbeat and positive attitude with guests and colleagues.
  • Ensuring the guest service & transportation desk supplies are stocked.
  • Vehicle and workplace inspections throughout the shift.
  • Keep daily logbooks of various tasks.
  • Ensure the guest arrival and departure experience exceeds Forbes Standards.
  • Drive the shuttle, run luggage or valet vehicles as needed.
  • Ensure all guests’ packages and luggage are stored, tracked and delivered seamlessly, quickly and accurately.
  • Coordinate the support staff and their daily responsibilities.
  • Interact with other departments and assist in solving situations.
  • Use problem solving and decision-making skills to act in the best interest of the department and company.
  • Assist in overseeing the hiring, advising, coaching, disciplinary action and termination of team members.
  • Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience. 
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

  • 1+ years of Supervisory experience.
  • Hospitality experience preferred.

Requirements:

  • Excellent customer service skills.
  • Must be able to work full-time, flexible schedule, weekends and holidays.
  • Must be able to stand for an extended period of time as 90-100% of the shift is standing.
  • Ability to multi-task, frequently switching between or simultaneously performing functions in order to meet the needs of our guests.
  • Make decisions based on your own judgment and company policy.
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.


Additional Information

              

Why Westgate?

  • Discounted Ski pass benefit (while supplies last).
  • FREE Ski & Snowboard and Mountain Bike equipment Rentals.
  • FREE garage parking.
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
  • $2.00 in meals in Team Member Breakroom.
  • Comprehensive health benefits – medical, dental and vision.
  • Paid Time Off (PTO) – vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Wellness Programs.
  • Tuition Assistance.
  • Employee Assistance Program (EAP).
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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