Guest Service Agent

2 months ago


Culver City, California, United States Hilton Los Angeles Culver City Full time


Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It



Options

Apply for this job onlineApply
Share
Refer this job to a friendRefer

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
  • Share this job opportunity to a friend, colleague, or family member:



Application FAQs

Software Powered by iCIMS


Source: Hospitality Online


  • Front Desk Agent

    3 months ago


    Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...


  • Culver City, California, United States Hilton Los Angeles Culver City Full time

    OverviewOpportunity: Conference Services ManagerManage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.Your Growth PathSales Manager Director of Catering Sales Director of SalesYour FocusInterview, select, train, schedule, coach,...

  • Banquet Set Up

    3 months ago


    Culver City, California, United States Courtyard Los Angeles Westside Full time

    OverviewOpportunity: Banquet Set UpSet up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.Your Growth PathBanquet Server – Banquet Captain – Banquet ManagerYour FocusSet up meeting rooms according to banquet event order forms and documents to insure set up meets guest expectations.Transport...

  • Spa Associate

    1 month ago


    Culver City, California, United States Hand & Stone - Culver City Full time

    Benefits:401(k)Bonus based on performanceEmployee discountsFlexible scheduleTraining & developmentWellness resourcesHand and Stone Culver City is currently seeking out-going Spa Associates for our beautiful, busy ten room spa. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING The primary...

  • Public Area Attendant

    3 months ago


    Culver City, California, United States Courtyard Los Angeles Westside Full time

    OverviewOpportunity: Public Area AttendantMaintain cleanliness of public areas in accordance with established guest service and sustainability standards.Your Growth PathRoom Inspector – Housekeeping Supervisor – Executive HousekeeperYour FocusClean all hard and textile surfaces and restrooms within public space; and respond to guest room requests.Ensure...

  • Group Sales Manager

    1 week ago


    Culver City, California, United States Hilton Los Angeles Culver City Full time

    OverviewOpportunity: Group Sales ManagerManage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.Your Growth PathProperty Director of Sales Area Director of Sales Regional Director of SalesYour FocusInterview, select, train, schedule, coach and support associates, ensuring they...

  • Line Cook

    3 weeks ago


    Culver City, California, United States Hilton Los Angeles Culver City Full time

    OverviewOpportunity: Line CookPrepare food items in accordance with production requirements and established guest service and sustainability standards.Your Growth PathLead Cook Sous Chef Assistant to the Head ChefYour FocusPrepare food of consistent quality following recipe cards and production and portion standards.Begin food items that are prepared ahead...


  • Culver City, California, United States Antioch University Full time

    Antioch UniversityProgram Coordinator II, MAP (remote)StaffCulver City, CAPosted 5 days agoAntioch University Los Angeles Program: Master of Arts in Psychology (MAP) Low ResClassification: Staff Full time, Non-exemptReports to: Director of MAP Programs AdministrationLocation: Remote, with the ability to travel to campuses and other locationsCompensation:...


  • Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Respond to guest's special...

  • Director Rooms

    1 week ago


    Cathedral City, California, United States tapwage Full time

    Job SummaryResponsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the...

  • Housekeeper

    3 weeks ago


    Cathedral City, California, United States Hyatt Vacation Club at Desert Oasis Full time

    Job SummaryDo you have a bold attention to detail? Pride yourself on being efficient? Value a supportive, friendly work environment? If so, Housekeeping at Marriott Vacations Worldwide might be the place for you You will have the opportunity to create a home away from home for our Owners and guests, while experiencing our dedication to the well-being of our...


  • Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    JOB OVERVIEW:Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. REPORTS TO:General Manager ESSENTIAL JOB FUNCTIONS:Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with...

  • Trial Ownership

    2 months ago


    Cathedral City, California, United States Hyatt Vacation Club at Desert Oasis Full time

    Hourly Rate: $16.00From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about...

  • Housekeeping Houseman

    3 months ago


    Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    Position: Housekeeping HousepersonJOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent's high standards of quality.REPORTS TO: Executive HousekeeperESSENTIAL JOB FUNCTIONS:Stock linen closets with amenities and supplies for room attendants; may...

  • Night Auditor

    4 weeks ago


    Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    JOB OVERVIEW: Balance financial reports for room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.ESSENTIAL JOB FUNCTIONS:Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers,...

  • Recreation Attendant

    2 weeks ago


    Cathedral City, California, United States Hyatt Vacation Club at Desert Oasis Full time

    Pay $18.20Job SummaryPromote the rules and regulations of the recreation facility. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Clean and maintain recreational equipment and supplies. Wash, mop, and clean the recreation facility. Be aware of possible...

  • Stationary Engineer

    3 months ago


    Redwood City, California, United States Grand Bay Hotel San Francisco Full time

    JOB OVERVIEW: Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.ESSENTIAL JOB FUNCTIONS:Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.Perform...


  • Daly City, California, United States Buffalo Wild Wings Full time

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME...


  • Cathedral City, California, United States DoubleTree by Hilton Golf Resort Palm Springs Full time

    Job SummaryThe Food & Beverage Director is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets (Restaurant Room Service Lounge Market and Banquets) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Lounge...

  • Analyst POS

    2 weeks ago


    Universal City, California, United States NBC Universal Full time

    Company DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...