Guest Service Agent
4 days ago
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About UsThis property is a part of the Echelon Luxury Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Options Apply for this job onlineApply Share Refer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed- Share this job opportunity to a friend, colleague, or family member:
Software Powered by iCIMS
About UsThis property is a part of the Echelon Luxury Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Source: Hospitality Online
-
Guest Service Agent
1 month ago
Menlo Park, United States Radiate Hospitality, LLC Full timeWhat We Look For... We are looking for a Guest Service Agent to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities: Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and...
-
Guest Service Agent
3 weeks ago
Menlo Park, United States Hotel Nia Full timeOverview: **Opportunity: Guest Service Agent** Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. **Your Growth Path** Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager **Your Focus** - Immediately greet guests and offer to assist with their...
-
Guest Service Agent
4 weeks ago
Menlo Park, California, United States Hotel Nia Full timeOverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
-
Agent - Guest Service>
6 days ago
Overland Park, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AO7Z [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Agent - Guest Service>
2 weeks ago
Overland Park, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ANDZ [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Services Agent
2 weeks ago
Asbury Park, United States Blueberry Hospitality Full timeJob DescriptionJob DescriptionThe Berkeley Oceanfront Hotel is seeking Guest Service Agents for the 2024 summer season! Our GSA provides hotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include...
-
Agent - Guest Service
3 weeks ago
Overland Park, Kansas, United States Hilton Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...
-
Agent - Guest Service
2 weeks ago
Overland Park, Kansas, United States Hilton Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...
-
Agent - Guest Service
4 weeks ago
Overland Park, Kansas, United States DoubleTree by Hilton Hotel Kansas City - Overland Park Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...
-
Guest Services Agent
4 weeks ago
Overland Park, Kansas, United States Waldorf Astoria Park City Full timeWaldorf Astoria is looking for an OvernightGuest Services Agent (Full Time) to join the Front Office Team in Park CityAt Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and...
-
Guest Service Agent
1 month ago
College Park, United States Sonesta International Hotels Full timeJob Description Summary The Sonesta Atlanta Airport South, 4669 Airport Blvd., College Park, GA is seeking Part-time Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations...
-
Guest Service Agent
4 weeks ago
College Park, United States Sonesta International Hotels Full timeJob Description Summary The Sonesta Atlanta Airport South, 4669 Airport Blvd., College Park, GA is seeking Part-time Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations...
-
Overnight Guest Services Agent
4 weeks ago
Park City, United States Waldorf Astoria Park City Full timeDescriptionWaldorf Astoria is looking for an OvernightGuest Services Agent (Full Time) to join the Front Office Team in Park City!At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and...
-
Front Desk Guest Services Agent
4 days ago
Park City, United States Clemons Real Estate Full timeFront Desk Guest Services Agent | Job Description Schedule: Full time Reports to: General Manager Key Performance Indicators (KPI) Communication Skills Customer Service Cleanliness Organization Job Responsibilities Hotel Operations Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an...
-
Guest Service Agent
2 weeks ago
Winter Park, United States Winter Park CO Full timeSeasonal (Seasonal) Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass...
-
Guest Service Agent
4 weeks ago
Winter Park, United States Winter Park Resort Full time** Guest Service Agent - Seasonal - $16.50/hour** **Job Category****:** MOUNTAIN OPERATIONS **Requisition Number****:** GUEST010336 Showing 1 location **Job Details** **Description** **WINTER PARK RESORT OVERVIEW:** **WHO WE ARE:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient...
-
Guest Service Concierge
1 month ago
Menlo Park, United States Radiate Hospitality, LLC Full timeWhat We Look For...We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and...
-
Overnight Guest Services Agent
2 weeks ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AOHP [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Receptionist - State Farm Agent Team Member
1 week ago
Menlo Park, United States Bill Cohen - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the...
-
Office Representative
2 weeks ago
Menlo Park, United States Bill Cohen - State Farm Agent Full time**Position Overview**: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our...
