Guest Service Agent
2 months ago
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Options Apply for this job onlineApply Share Refer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed- Share this job opportunity to a friend, colleague, or family member:
Software Powered by iCIMS
Source: Hospitality Online
-
Guest Service Agent
3 months ago
Culver City, United States Hilton LA Culver City Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
2 weeks ago
Kansas City, United States Origin Hotel Kansas City Full timeGuest Service Agent Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job DescriptionThe Guest Service Agent will be responsible for providing exceptional customer service to guests staying at the hotel. They will be the first point of contact for guests and will be responsible for ensuring that their stay is comfortable and...
-
Guest Services Agent
3 months ago
Kansas City, United States Hyatt Regency London Full time**Guest Services Agent** Hyatt House Atlanta Perimeter Center 5875 Peachtree Dunwoody Rd.undefined Sandy Springs GA 30342 Posted: May 7, 2021 Share Guest Services Agent via Email **Summary** Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon...
-
Guest Service Agent
4 days ago
New York City, United States Luxury Boutique Hotel (Anonymous) Full timeLuxury Boutique Hotel (Anonymous) Luxury Boutique Hotel (Anonymous) New York, NY New York, NY Full-time Full-time From $22 an hour From $22 an hour 10 days ago 10 days ago 10 days ago Position Overview:We are currently seeking a Guest Services Agent responsible for delivering exceptional personalized service while upholding our high standards, including but...
-
Guest Service Agent
2 months ago
Park City, United States Waldorf Astoria Park City Full timeDescriptionWaldorf Astoria is looking for aGuest Services Agent to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage...
-
Guest Services Agent
2 months ago
Bossier City, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Bossier City, LA, US Property Name: La Quinta by Wyndham Bossier City Req Id: 14204 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Bossier City location in Bossier City , Louisiana . **Job Summary** The Guest Service Agent is responsible for providing attentive,...
-
Guest Services Agent
3 months ago
Garden City, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Garden City, NY, US, 11530 Property Name: La Quinta by Wyndham Garden City Req Id: 16165 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New York . **Job Summary** The Guest Service Agent is responsible for providing attentive,...
-
Guest Services Agent
3 weeks ago
Panama City Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Beachside Resort PCB Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and...
-
Front Desk Guest Service Agent
2 months ago
Lake City, United States ECONOLODGE LAKE CITY Full timeJob DescriptionJob DescriptionWe are seeking a GUEST SERVICE AGENT/NIGHT AUDITOR to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment...
-
Overnight Guest Services Agent
2 months ago
Park City, United States Waldorf Astoria Park City Full timeDescriptionWaldorf Astoria is looking for an OvernightGuest Services Agent (Full Time) to join the Front Office Team in Park City!At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and...
-
Customer Service Representative
2 months ago
Culver City, United States Estaphany Michel - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Playa Vista CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Estaphany Michel State Farm Insurance, you will build and develop customer relationships within the community to promote State Farm products including...
-
Guest Services Agent
3 months ago
Kansas City, United States KMG Hotels Part time $15 - $16Day Shift Weekend Guest Services Agent(PT) Hampton Inn Kansas CityHampton Inn Kansas City Worlds of FunJoin the Hilton team at the Hampton Inn. Excellent wages and 90-day bonus for qualified reliable candidates part-time positions available. Great working conditions, Travel discounts at all Hilton Hotels. Looking for people-pleasing team members.Job...
-
Guest Service Agent
1 month ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AU8P [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
1 week ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AXNE [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Services Agent
4 weeks ago
Kansas City, United States Hilton Kansas City Country Club Plaza Full timeThe Hilton Kansas City Country Club Plaza is seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and...
-
Guest Service Agent- Seasonal
4 months ago
Atlantic City, United States Caesars Entertainment Full timeCaesars Entertainment - Caesars Atlantic City [Front Desk Agent / Concierge] As a Guest Service Agent at Caesars Entertainment, you'll: Register guests, secure payment, and issue keys and related materials per established departmental policies and procedures; Check out guests, settle all pay folios and post charges; Create reservations based on established...
-
Guest Services Agent
3 weeks ago
Kansas City, Missouri, United States Hilton Kansas City Country Club Plaza Full timeThe Hilton Kansas City Country Club Plaza is seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the...
-
Overnight Guest Services Agent
2 months ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ATGJ [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Overnight Guest Services Agent
3 weeks ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AWPM [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent- Hilton Salt Lake City Center
4 months ago
West Valley City, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, City, Guest, Service, Hospitality, Retail