Current jobs related to Fan Relations Specialist - Bloomington - International Dairy Queen, Inc.

  • Fan Relations Manager

    2 months ago

    Bloomington, United States International Dairy Queen, Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionSince 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the...

  • Fan Relations Manager

    1 month ago

    Bloomington, United States International Dairy Queen, Inc. Full time

    Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around...

  • Fan Relations Manager

    4 weeks ago

    Bloomington, United States International Dairy Queen, Inc. Full time

    Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around...

  • Client Relations Specialist

    1 month ago

    Bloomington, United States On Time Delivery Full time

    At On Time Delivery, our Client Relations team is a vital component of our organization. We pride ourselves on fostering a supportive and enjoyable workplace where our team members thrive.Here’s what one of our team members shares about their experience:"Working at On Time Delivery has been a rewarding experience, characterized by a friendly atmosphere and...

  • Client Relations Specialist

    1 month ago

    Bloomington, Indiana, United States World Kinect Corporation - World Fuel Services Corporation Full time

    Role OverviewAs a Client Relations Specialist, you will be responsible for overseeing and managing a substantial volume of client inquiries through various communication channels. Your ability to multitask effectively between phone calls, emails, and in-person interactions will be crucial in this role.Key ResponsibilitiesClient Interaction: Handle a diverse...

  • Client Relations Specialist

    1 month ago

    Bloomington, Indiana, United States Hazen Insurance Agency LLC Full time

    Position OverviewKey Benefits:401(k) matching programPerformance-based bonusesAttractive salary packageA reputable insurance firm is seeking to fill the role of a Client Relations Specialist. This position offers both full-time and part-time opportunities, with a standard workweek from Monday to Friday, excluding evenings and weekends. This role is not...

  • Building Maintenance Specialist

    3 weeks ago

    Bloomington, Illinois, United States Stream Realty Full time

    Job SummaryWe are seeking a highly skilled Building Maintenance Specialist to join our team at Stream Realty. As a key member of our facilities team, you will be responsible for performing a variety of duties to maintain and repair our buildings and structures.Key ResponsibilitiesCarpentry and Metal Work: Perform rough and finish maintenance carpentry and...

  • Client Relations Specialist

    1 month ago

    Bloomington, United States Proveli Full time

    Position Overview Proveli is a dynamic organization within the Sales, Manufacturing, and Distribution sector, seeking a dedicated Customer Service Representative to enhance our customer interactions. We pride ourselves on our multi-brand approach and our commitment to excellence. If you are passionate about delivering outstanding service and making a...

  • Client Relations Specialist

    4 weeks ago

    Bloomington, United States Katapult Network Full time

    Katapult Network is dedicated to assisting recent college graduates with limited professional experience in securing their next career opportunity. We specialize in connecting new graduates with full-time, entry-level positions at some of the country's leading employers, ranging from innovative start-ups to established billion-dollar firms seeking fresh...

  • HVAC Installation Specialist

    5 days ago

    Bloomington, United States Perpetual Labor Sourcing Full time

    The ideal candidate for this position must have a minimum of 3 months of recent verifiable experience with installing HVAC sheet metal duct and related equipment used in commercial and multi-family buildings.Key Responsibilities:Install sheet metal ductwork.Install hangers, straps, threaded rods, Unistrut, etc.Install grills, fans, etc.Operate lifts for...

  • Client Relations Specialist

    1 month ago

    Bloomington, Illinois, United States Ally Behavior Centers Full time

    Position OverviewPlease submit a cover letter to help us understand your fit for this role (Applications without a cover letter may not be considered)About Us: Ally Behavior Centers is a vibrant and fulfilling workplace that provides exceptional growth and leadership opportunities in a nurturing and engaging atmosphere. We are a full-time, center-based early...

  • Client Relations Specialist

    4 weeks ago

    Bloomington, Illinois, United States Ally Behavior Centers Full time

    Position OverviewWe encourage applicants to submit a cover letter to help us understand your fit for this role (Applications without a cover letter may not be considered)About Us: Ally Behavior Centers is a vibrant and fulfilling workplace that provides exceptional growth and leadership opportunities within a supportive and engaging atmosphere. We specialize...

  • Client Relations Specialist

    1 month ago

    Bloomington, Illinois, United States Ally Behavior Centers Full time

    Position OverviewWe kindly request that you submit a cover letter to help us understand your fit for this role (Applications lacking a cover letter may not be reviewed)About Us: Ally Behavior Centers is a vibrant and fulfilling workplace that provides exceptional growth and leadership opportunities within a supportive and engaging atmosphere. We specialize...

  • Director, Ticket Sales

    3 weeks ago

    Bloomington, United States teamworkonline Full time

    Founded in 2011 on the people principles of Character, Capacity and Commitment, LEARFIELD Amplify represents 40 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 170 on-site sales personnel dedicated to serving these respective relationships. The company delivers a total revenue solution...

  • Client Relations Specialist

    4 weeks ago

    Bloomington, Indiana, United States Lisa Allen - State Farm Agent Full time

    Position OverviewLisa Allen - State Farm Agent is in search of a dedicated professional to fill the role of Account Representative. This position is ideal for individuals who are passionate about fostering customer relationships and enhancing business growth through insightful conversations and exceptional service.Key Responsibilities:Develop and maintain...

  • Client Relations Specialist

    1 month ago

    Bloomington, Indiana, United States Lisa Allen - State Farm Agent Full time

    Position OverviewLisa Allen - State Farm Agent is in search of a dedicated professional to fill the role of Account Representative. This position is ideal for an enthusiastic individual eager to contribute to our agency's growth through insightful discussions and exceptional customer service. If you possess a proactive mindset and excel in a dynamic work...

  • Client Relations Specialist

    1 month ago

    Bloomington, California, United States Pirate Staffing Corp Full time

    Posición: Especialista en Relaciones con ClientesEn Pirate Staffing Corp, buscamos un Especialista en Relaciones con Clientes que posea habilidades excepcionales en atención al cliente. Este rol es fundamental para garantizar la satisfacción de nuestros clientes y el éxito de nuestras operaciones.Responsabilidades:Realizar llamadas de ventas y...

  • Government Relations Specialist

    3 weeks ago

    Bloomington, Illinois, United States QinetiQ Full time

    Job SummaryWe are seeking a highly skilled Senior Policy Consultant to support our mission clients in the Intelligence Community.Key ResponsibilitiesDevelop and craft well-written executive-level responses and documentationDesign and implement responses to Congressionally Directed ActionsEstablish and maintain policy and review processesDevelop strategic...

  • Client Relations Specialist

    4 weeks ago

    Bloomington, Indiana, United States Lisa Allen - State Farm Agent Full time

    Position OverviewLisa Allen - State Farm Agent is looking for a qualified professional to take on the role of Account Representative. This position is ideal for an enthusiastic individual who is eager to contribute to our agency's growth through meaningful interactions and exceptional customer service.Key Responsibilities:Build and maintain customer...

  • Point of Sale Specialist

    4 weeks ago

    Bloomington, Indiana, United States Buffalo Wild Wings Full time

    Become a Part of Our Dynamic Team at Buffalo Wild WingsSeeking a skilled customer service associateMust be a collaborative team member with a strong commitment to guest satisfactionAttractive compensation package and benefits availableFlexible work hours to accommodate your scheduleIf you possess a friendly demeanor, a positive attitude, and enjoy engaging...

Fan Relations Specialist

4 months ago

Bloomington, United States International Dairy Queen, Inc. Full time
Job DescriptionJob DescriptionCompany Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity available for a Fan Relations Specialist located out of our corporate offices in Bloomington, MN.  The Fan Relations Specialist is responsible for effective resolution of customer inquiries, comments and complaints received by phone, via e-mail or in writing. Assist the Manager and Senior Fan Relations Manager to maintain and refine the Fan Relations program and procedures to ensure prompt, effective handling of external Fan complaints and inquiries for International Dairy Queen, Inc. 

This is a hybrid position, requiring one day a week in the office.  Participates in weekend rotation.  One weekend every three weeks.

Principal Accountabilities 

Responding to/managing customer contacts:

  • Responds accurately, promptly, and within 24-business hours to all internal customer contacts, including those from team members, corporate staff, independent franchise operators and territory operators. 
  • Ensures that customers are responded to within 72-business hours at minimum, and assists with driving toward the departmental goal of 24-business hours.
  • Effectively communicates with consumers by phone, letter and e-mail with accurate, prompt and effective replies to customer letters, e-mail, and phone calls.
  • Processes contacts according to plan set by fan relations team; assisting and supporting other members of the team with processing as appropriate.
  • Responds to and resolves all contacts for assigned regions, supporting and assisting other members of the Fan Relations team as appropriate.
  • Provides support to and coaching to business consultants regarding Fan Relations communications.
  • Makes decisions on appropriate reimbursement, documents and monitors gift certificate and gift card use and distribution (within empowered amount), on a case-by-case basis.
  • Assists with social media processing and alerts and responses as needed during shift and on weekends.

Additional responsibilities:

  • Processes incoming OneTrust privacy contacts; reporting any anomalies.
  • Assists with ordering of Gift Cards and reporting as directed.
  • Assists Fan Relations Manager with collecting, tabulating and assembling monthly reports as directed.
  • Screens Fan contacts for potential product defects and reports production related problems to the product quality team.
  • Screens Fan contacts for potential fraudulent complaints, work with Fan Relations Manager on tracking, documenting and processing fraudulent complaints.
  • Assists in execution of special projects such as toll-free number promotions, Web feedback, and other projects as assigned.
  • Assists with response paragraphs/letters and updates Knowledge Base as needed.

 

Qualifications

Qualifications / Education:

  • High School Diploma or GED equivalent required.
  • B.A. or B.S. Degree in Business, Communications, Customer Service or related field preferred.
  • Minimum of two years experience in a customer service related position; call center or Quick Service (QSR) industry preferred.
  • Experience working in any capacity in the Quick Service Restaurant industry, a plus.
  • Excellent written and verbal communication skills required, including presentational skills.
  • Able to exercise tact, patience and professionalism at all times in responding to consumers, regardless of issue or consumer's demeanor. 
  • Interpersonal skills to interact, influence and persuade required.  
  • Intermediate computer skills (Microsoft Word and Excel)
  • Intermediate social media skills (blogs, Facebook, Twitter, etc.)
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
  • Well organized with a high attention to detail and accuracy.
  • Strong analytical skills.
  • Excellent data entry skills.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Ability to collaborate in a team environment.
  • Ability to coordinate with other departments Operations, Brand Marketing, Legal to complete projects on time.
  • Basic accounting/math skills required.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

 

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.