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Solutions Engineer Manager

2 months ago

Montgomery, United States RTC Communications Full time
Job DescriptionJob DescriptionSalary:

Solutions Engineer Manager

RTC Communications is a high-performing, fast-paced telecommunications organization with a 75-year history looking for a highly energetic individual to fill the multi-faceted position of Solutions Engineer Manager.  The Solutions Engineer Manager bridges the gap between complex technical solutions, pre-sales initiatives, and customer needs.  Successful candidates in this domain must possess a blend of technical expertise and sales acumen, enabling them to effectively communicate the value of products and services to potential customers.  The variety within this job title of Solutions Engineer Manager reflects the diverse responsibilities and specializations that the candidate will be required to undertake.  This new role carries a dual expectation with its own set of goals and contributions to the success of the business.

RTC Communications operates with a mission to "Seek, Serve, Smile."  As a team member of RTC Communications, you are able to provide the world's most-up-to-date technology and work with technologically advanced companies to provide a telecommunication system to our current and future customers.

We are seeking an experienced and dynamic Solutions Engineer Manager who possesses an in-depth knowledge of our company's products and services and understands the technological solutions successful businesses are seeking.  The candidate should be able to relate this knowledge in a way that is understandable to non-technical customers.  You should be driven to achieve your sales goals and should have excellent sales and customer service skills.


Key Responsibilities:

Leadership and Management

  • Lead, mentor, and develop the commercial sales team, fostering a collaborative and high-performance culture
  • Allocate resources effectively to ensure timely delivery of projects and solutions
  • Set and achieve sales goals and quotas
  • Train other members of the sales team on the technical aspects of the company's products and services
  • Identify areas for improvement and communicate possible solutions to upper management


Solutions Development

  • Oversee the design, development, and implementation of technical solutions that address customer needs and business objectives
  • Collaborate with cross-functional teams to define solution requirements and ensure alignment with product roadmap
  • Stay current with industry trends, emerging technologies, and best practices to drive continuous improvement and innovation in solution development

Customer Engagement

  • Prepare and develop technical presentations to explain our company's products and services to customers
  • Discuss equipment needs and system requirements with customers and engineers
  • Serve as a technical advisor and point of contact for key customers, providing expert guidance and support throughout the solution lifecycle

Collaboration & Communication

  • Collaborate with sales teams to understand customer requirements and provide sales support and solutions
  • Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget
  • Develop and maintain detailed project plans, including timelines, resource allocation, and risk management strategies.


Sales Support

  • Generate high-quality sales leads, follow up on contacts, secure and renew order, negotiate pricing, complete sales, and arrange delivery
  • Solicit and log customer feedback and evaluate the data to create new sales and marketing strategies to target customers
  • Provide customer product support and identify upsell and cross-sell opportunities

 

Sales Engineer Requirements:

  • Experience in computer science, engineering, or related field
  • Experience in sales and technology fields
  • Cloud-based telephony experience
  • Strong communication, interpersonal, customer service, and sales skills
  • The ability to relate technical information to non-technical customers
  • Excellent technical and problem-solving skills
  • Strong leadership and teamwork skills
  • Willingness to continue your sales and engineering education

A bachelor’s degree in computer science, engineering, marketing or related field is preferred, plus a minimum of 7 years of prior sales engineering and sales management in the telecommunications industry.

 

 

The compensation package for a well-qualified candidate includes a generous base salary, quarterly performance bonuses, a company vehicle and fuel card, plus outstanding health benefits and a 401k company match.