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Verifications Specialist
3 months ago
Verifications Specialist
Full time - Remote
Must be a resident in the state of North Carolina.
CriminalRecordCheck.com (CRC) is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.
CRC Values: ICARe – Integrity. Communication. Accuracy. Results…everyday
We're hiring for a Verifications Specialist role with opportunities for advancement into our Customer Care Group. Join us to play a crucial role in our operations and grow your career Apply now to be part of our dynamic team.
Summary
Under the supervision of the Verifications Team Lead, the Verifications Specialist is responsible for conducting internet searches. This includes various research activities, employment history, education, and reference interviews, in addition to compliance reviews in complete confidentiality.
Essential Functions:
- Conduct internet research for source contact information or to fulfill verifications request.
- Review and capture internet content including, but not limited to verification of professional credentials, third party employment history, and education.
- Complete well written and in-depth reports on research findings; Ensure complete and correct analysis of collected data and evaluate their relevance and applicability.
- Accurate documentation and data entry of verified information.
- Process and follow up in personal queue.
- Providing timely ETA updates to the Customer Care Group (CCG department).
- Adhere to CRC Compliance Policies & Procedures as they pertain to consumer protection, data security, and operating in accordance with the highest industry standards.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Strong computer literacy skills are a must.
- Knowledge of principals and processes for providing exceptional customer service, including client need assessments, and meeting quality standards for services.
- Excellent active listening skills – able to give full attention to client communication, taking the time to understand client needs, asking questions for clarification.
- Ability to effectively communicate information in writing or verbally in a precise manner.
- Strong ability to plan, prioritize and accomplish work, and meet strict deadlines.
- Ability to handle all assignments accurately and with discretion and confidentiality.
Requirements:
- High School Degree or GED Required, Criminal Justice background a plus.
- Experience in background investigations or legal environment is helpful, but not required.
- Experience in Customer Service and/or Call Center environment required.
- Fair Credit Reporting Act Certification a plus (FCRA), but not required.
- Experienced working from home in a previous job, preferably working on a remote based research team.
- Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, and phone use.
- Secure and highspeed Wi-Fi internet connection.
Benefits (effective after 90-day introductory period):
- Competitive benefits package offered.
- 40 hours week, 8 hours a day, Monday-Friday, with a one hour for lunch.
- 10 days PTO.
- 8 Paid Holidays
- Company paid certifications.
- All business equipment provided by the company along with IT support, and leadership involvement and guidance.
JOIN CriminalRecordCheck.com
CriminalRecordCheck.com is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidates must be eligible to work in the US and a resident of North Carolina.
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