Patient Care Coordinator

3 weeks ago

Laguna Hills, United States AmeriPharma Full time
Job DescriptionJob DescriptionSalary: $24-$27Hourly/DOE

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.


AmeriPharma’s Benefits

  • Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
  • Great pay and general compensation structures
  • Employee assistance program to assist with mental health, legal questions, financial counseling etc.
  • Comprehensive PTO and sick leave options
  • 401k program
  • Plenty of opportunities for growth and advancement
  • Company sponsored outings and team-building events
  • Casual Fridays

 

Schedule Details

  • In-Person (Laguna Hills, CA)
  • Monday-Friday 8:30am-5:00pm 


Duties and Responsibilities

  • Provides excellent customer service to the internal and external customer by making and receiving
    inbound and outbound calls for delivery of medications
  • Reviews all notes prior to delivery confirmation; communicating with patient and/or physician office
    insurance investigation and patient responsibility
  • Collects key clinical information via patient URAC assessments
  • Reviews delivery scheduling, medication storage instructions, new patient packets and refill procedures for
    future deliveries
  • Collects applicable co-payments from the patient at the time of scheduling (Credit Card, Debit Card, Etc.)
  • Charges credit card/debit card as needed for all Major Medical and Self Pay patients
  • Schedules deliveries of medication and nursing services for AIC and Home Infusion patients in a timely
    manner to ensure compliance with patient’s treatment
  • Documents in the appropriate system all needed information, indicating correct ship date and delivery
    address
  • Reviews the patient’s chart for accuracy. (Addresses, Medication Shipping, Authorization on file, and
    Collection of patient’s co-pays.)
  • Notifies RPH/RN with any patient side effect and/or request from the customer
  • Solves issues that arise in a timely manner, documenting all relevant information on the patient’s record
  • Report any misconduct, suspicious or unethical activities to the Compliance Officer
  • Represent the company in a professional and courteous manner in all job-related interactions


Required Qualifications

  • 1+ years of Customer Service experience
  • Excellent customer service skills
  • Strong communication skills, both verbally and in writing
  • Superior interpersonal effectiveness, telephone customer service and relationship building skills.
  • Ability to adapt to conversations and present interpersonal skills to fit the communication style of the caller
  • Able to read, write, and speak English fluently
  • Strong time management, organizational skills, and attention to detail
  • Basic knowledge in various Microsoft programs including Word, Excel and Outlook
  • Typing speed of at least 30 wpm
  • Ability to work well under pressure at times and multi-task daily
  • Self-motivated, quick learner and able to work independently as well as part of a team


Preferred Qualifications

  • Special Pharmacy experience
  • Pharmacy Technician highly preferred but not required
  • Bilingual Spanish highly preferred but not required
  • CPR + experience highly preferred but not required
  • Previous IV Patient, IVIG Scheduling, and Care Coordinating experience highly preferred but not required


Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.


EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

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