Patient Care Coordinator

2 months ago

Houston, United States Oncology Consultants Full time
Job DescriptionJob Description

"You can make a difference in the life of an oncology patient and find your career satisfaction by joining our team of healthcare professionals today."

About Oncology Consultants

Oncology Consultants has been a premier adult medical oncology & hematology practice in Houston, TX, for over 45 years. Our healthcare team is committed to providing state-of-the-art cancer treatment in a caring environment as we continue to expand our oncology services in the metropolitan region. 

About the Position

A dedicated and compassionate Patient Care Coordinator will ensure the smooth and efficient scheduling of any offsite referrals/diagnostic imaging and procedures.

 

  • Promotes a positive work environment and contributes to a dynamic team-focused work unit that actively helps one another to achieve optimal departmental and organizational results.
  • Serves as a liaison between patient, facility, and physicians to ensure that exams, tests, and procedures are scheduled promptly, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed.
  • Communicates with departments throughout the facility when barriers to the current schedule present.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedule appointments for Diagnostic Imaging
  • Schedule appointments for Outside Referrals and fax necessary records
  • Schedule appointments for procedures with outside facilities or hospitals
  • Schedule and arrange any peer 2 peer needed for offsite imaging or procedures with providers and clinic MA.
  • Follow all outside referral process to meet Quality Measures
  • Provide exceptional customer service by addressing patient inquiries, concerns, and requests promptly and professionally.
  • Maintain accurate and up-to-date scheduling records, ensuring proper documentation and adherence to established protocols.
  • Collaborate with the imaging department staff to optimize patient flow and ensure timely completion of appointments.
  • Follow HIPAA regulations and maintain strict confidentiality of patient information.
  • Communicates with all appropriate parties regarding patient and procedure.
  • Follows-up and ensures all documentation is obtained.
  • Verifies if all authorizations have been obtained prior to scheduling procedures.
  • Inform and provide patient with necessary information and instructions prior to procedure date.
  • Provide high quality support by phone, email, and other written communications.
  • Other duties as assigned.

 

Qualifications:

  • High school diploma or equivalent
  • Previous experience in a healthcare setting, particularly in scheduling or administrative roles, is desirable.
  • Familiarity with diagnostic imaging procedures and terminology is a plus.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills to interact with patients, physicians, and staff members.
  • Proficiency in computer systems and medical scheduling software.
  • Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
  • Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done.
  • Exceptional customer service and phone etiquette
  • Ability to communicate professionally with patients.

 

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time

Oncology Consultants is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Medical Center | Memorial City | Sugar Land | Katy | Willowbrook | Southwest Northwest | West Houston

Apply today. Our short application process takes less than 5 minutes with your phone, tablet or computer.

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