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Director of Product Management

4 months ago

Diamond Bar, United States Call the Car Full time
Job DescriptionJob Description

BASIC JOB PURPOSE:

Founded by a Doctor and a First Responder, Call the Car is seeking a Director of Product Management. In this role, you will be at the forefront of revolutionizing transportation services Reporting directly to the Chief Operating Officer, you will lead our dynamic Dispatch Department in fulfilling rides efficiently and effectively. Embrace the opportunity to align departmental goals with the overarching objectives of Transportation Operations, utilizing cutting-edge technology solutions to drive performance and enhance operational efficiency. In this role, you will be instrumental in analyzing key performance indicators, fostering innovation, and shaping the future of our dispatch operations.

In our vibrant office environment, you will spearhead strategic initiatives, collaborate with cross-functional teams, and mentor a team of dispatchers to deliver exceptional service. With a strong emphasis on leveraging technology to streamline processes, you will implement innovative ideas and strategies to elevate our dispatch operations to new heights. Your role will encompass developing and implementing strategic plans, analyzing dispatch data, and fostering a culture of continuous improvement and teamwork within the department. If you have a passion for making a difference, possess strong leadership abilities, and thrive in a fast-paced environment, we invite you to join us in creating a seamless and efficient transportation experience for our valued clients. Apply now and be part of a company that values integrity, collaboration, and service excellence

TYPICAL WORKING CONDITIONS:

This role is primarily office-based and may involve evening or weekend work, requiring the ability to sit, stand, kneel, bend, and lift objects weighing at least 25 lbs for extended periods.

KEY RESPONSIBILITIES:

1. Analyze and optimize business processes to enhance efficiency and quality.

1. Develop and execute business plans to achieve organizational goals, ensuring adherence to policies and procedures, delegating tasks, and monitoring progress towards results.

2. Drive innovation and improvement in dispatch operations, leveraging technology for enhanced efficiency.

3. Analyze dispatch data to identify areas for enhancement and implement solutions.

4. Lead a team of dispatchers, providing guidance on best practices and effective technology utilization.

5. Collaborate with IT teams to optimize dispatch systems according to operational needs.

6. Foster a culture of continuous improvement and teamwork within the department.

7. Ensure compliance with transportation regulations and safety standards.

8. Maintain professional relationships with stakeholders and the public to enhance the company's reputation.

9. Implement performance management processes to exceed expectations.

10. Spearhead the development and maintenance of the Dispatch & Fleet Management platform.

11. Manage product features, prioritize based on business value, and track key performance indicators.

12. Optimize vendor network and internal fleet efficiency through analytics.

PERFORMANCE REQUIREMENTS:

1. 5+ years of transportation dispatch experience, preferably in NEMT Brokerage.

2. Strong leadership experience in dispatch operations or logistics, particularly in a technology-driven environment.

3. Proficiency in dispatch software, routing optimization tools, and GPS tracking systems.

4. Excellent communication, problem-solving, and critical thinking skills.

5. Proficiency in technology tools and software used in dispatch operations.

6. Previous management experience and a bachelor’s degree.

7. Ability to pass Criminal Background Screening and government exclusion list checks.

8. Advanced PC software skills, including Microsoft Office and Dispatch Scheduling Software.

9. Familiarity with California locations and decision-making tools.

10. Experience in high-volume call center customer service.

11. Strong time management, organizational, and analytical abilities.

12. Typing speed of at least 45 wpm.

13. Flexibility to work varied hours during weekdays, weekends, and holidays.

Join us in revolutionizing dispatch operations and making a difference in the lives of our members. Apply now to be a key player in our dynamic and innovative team

ACCOMMODATION: Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.