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Associate Application Support Engineer

4 months ago

Woodbridge, United States Fusion Health Full time
Job DescriptionJob DescriptionSalary:

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our Support team in our Woodbridge, New Jersey office location This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results.


Are you new to Application Support and looking to excel in your Information Technology career? This is a great opportunity for you to apply your new skills at the ground level, where you will work in databases and Windows servers to support, troubleshoot, install, and configure our proprietary software. Our Support team provides several career tracks within Fusion Health, where Technical Engineers can move internally to our Data, Software Engineering, Interface or Analyst teams as well as level up in the Support track


About Us: 


Fusion Health was founded in 2006 and provides HealthTech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement-restricted communities.


Fusion Health has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, #38 in the NY Tri-State area, and #8 in New Jersey. Fusion has also been recognized by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States.


Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, café, a gym, and an arcade Our satellite office locations are also equipped with state-of-the-art technologies and similar amenities. 


A positive culture is a core fundamental at Fusion. While we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality.


To date, Fusion has phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission/vision, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health-related benefits, including medical, dental, vision, life insurance, and 401K.


We also offer numerous work-life enhancements such as:


  • Work From Anywhere (WFA) program (up to 100 days WFA per year)
  • 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year)
  • Business casual dress code
  • Easy-going corporate structure. We hate red tape.
  • Accessible leadership.
  • A REALLY COOL OFFICE (Click for Photos)


This role looks like…


The Application Support team is vital to our organization’s mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team’s success, such as:


  • Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
  • Provide server and application support to our customers in on-prem and hosted environments, via Windows environments and databases.
  • Research, analyze, and troubleshoot issues cross department to ensure successful outcomes
  • Identify technology solutions based on analysis of customer support needs.
  • Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
  • Produce, maintain, and update technical documentation
  • Contribute to all customer support tools and support processes in an agile environment
  • Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary
  • Participate in a team on-call rotation while providing 24/7/365 technical support
  • Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases


You could be a great fit if…


We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:


  • Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field
  • 1-2+ years of experience in a related IT role
  • 1-2+ years of experience with SQL and/or Powershell; experience in other programming languages is a plus, but not required
  • IT experience which includes:
    • VMware, Windows Servers, Active Directory, Exchange, DNS, Microsoft Office, TCP/IP network support, SonicWall, VPN Protocols
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication
  • Ability to work well with other team members
  • Excellent customer service skills and ability to build relationships
  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required


Additional Details:


  • This is an on-site, full-time, salaried position located at our Woodbridge, NJ office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM.
  • This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
  • It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team.
  • Fusion is an equal employment opportunity employer.


For Internal Use only: In reference to our Employee Referral Program, this opening is 'Level 4'.