Service Manager

4 weeks ago


Des Moines, United States Kane Selection Ltd Full time

Service Manager Construction CE (Dealer)

Iowa

Immediate Start

Kane Selection Ltd represents an internationally known Construction CE dealer. Due to its success and expansion, the company is looking for a Service Manager in the state of Iowa. This is a fantastic position for someone already doing the job and searching for a better culture fit or someone looking to ditch the truck and step up in their career.

What You Will Enjoy:

  • Work Culture: They are a family-oriented business that prioritises long-term relationships with customers, vendors, and their team.
  • Career Opportunities: Embark on a career filled with support, growth, and the chance to mentor others.
  • Competitive Compensation Packages: Reflective of your experience and contributions.
  • Comprehensive Benefits Package: Including health, dental, life insurance, 401(k), and vacation.
  • Stability and Reputation: With 95 years of growth, their legacy of excellence continues.

Key Responsibilities:

  • Foster a safe and productive environment in their shop(s).
  • Schedule essential meetings (Toolbox, Safety, etc.).
  • Draft and manage a realistic Capital Expense Budget annually.
  • Enhance customer satisfaction with after-hours service.
  • Collaborate with the General Service Manager and Sales team to address customer and equipment concerns and identify sales opportunities.
  • Continually refine processes for timely work order closure.
  • Ensure adherence to credit policies and RMS standards.
  • Engage in customer visits and maintain high customer satisfaction.
  • Local travel to customer sites, with some on-call duties as required.
  • Recruit, hire, and mentor branch personnel for peak productivity.
  • Conduct regular, fair, and accurate performance evaluations.

Qualifications/Skills:

  • Over 4 years of supervisory/leadership and technical/mechanical experience ideally
  • Strong computer, organisational, and leadership skills.
  • Excellent business acumen with timely decision-making capability.


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