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Supervisor - Call Center (On-site)

4 weeks ago

Las Vegas, United States Northwest Administrators, Inc. Full time
Job DescriptionJob Description

Are you a leader with experience in a call center environment and someone who enjoys developing others to help them reach their full potential? Are you a creative problem solver and someone who likes to stay one step ahead? Do you enjoy helping an organization reach and exceed its goals? If this describes you, we think our supervisor position is a great opportunity for you

What you'll be doing...

As a supervisor in the Client Service Center, you will:

  • Coach, develop and lead the phone agents and call auditors
  • Utilize leadership skills to evaluate and develop associates
  • Supervise the work of agents/auditors to ensure performance meets established standards
  • Monitor and assess department workflow and identify/implement areas for process improvement
  • Coordinate training of new employees and evaluate results
  • Monitor quality and compliance for accuracy and completion of work

Who you are...

  • Experienced. 3 years supervisory experience, including managing onsite teams preferred
  • Educated. Bachelor's degree in a related field preferred
  • Leader. Proven ability to influence others to get work done
  • Communication. Demonstrated written and verbal communication skills
  • Service Minded. Delivers exceptional customer service with flawless follow through
  • Technically Savvy. Proficient in MS Office Suite of tools

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

  • Salary range of $62K – $84K per year (dependent on experience & qualifications)
  • Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability & life insurance
  • Optional benefits: health flex spending, dependent care assistance plans & pet insurance
  • Generous 401(k) plan with company base contribution & match
  • Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
  • Work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

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