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Service Coordinator

3 months ago

Edmond, United States Orion Security Solutions Full time
Job DescriptionJob DescriptionSalary:

Job Title: Service Coordinator

Headquarters: Edmond, OK

Location: Edmond, OK


Position Summary:


Orion Security Solutions is seeking a qualified Service Coordinator for a full-time position to be based in Edmond, OK. Orion Security Solutions (OSS) is an elite integration firm with expertise in advanced technical, physical, and information technology (IT) security solutions.  OSS distinguishes itself from competitors by employing the industry’s best and offering the highest quality solutions to its customers. The purpose of the Service Coordinator is to ensure customer satisfaction by acting as the dispatcher and liaison in support of technicians and customers.



Duties and Responsibilities


  • Communicates with customers, vendors and sales representatives to determine service and scheduling needs of the customers. 
  • Generates service tickets and determines the type and scope of work to be performed. 
  • Determine schedules, assign technician workloads, dispatch workers to the job, and update service information. 
  • Schedule and notify technicians of daily assignments.
  • Monitors technicians’ workload and capacity throughout the day. 
  • Interacts with the Warehouse and vendor to verify availability of parts to ensure quality and timely service calls. 
  • Creates and maintains new customer accounts with up-to-date and accurate information. 
  • Understands and communicates invoicing and resolves issues accordingly. 


Skills and Abilities


  • Excellent customer service, communication and problem-solving skills
  • Highly safety conscious.
  • Excellent organizational skills must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision 
  • Normal office environment
  • Occasional light lifting of office equipment, supplies, and boxes
  • Frequent sitting with occasional walking and standing
  • Requires ability to use and understand MS Office and Google applications as well as applications specific to the position


Minimum Qualifications

  • High School diploma or equivalent.
  • Two (2) years of education and/or experience in a related area.
  • Pass a pre-employment drug screen and background check.