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ServiceNow Administrator

2 months ago

Atlanta, United States Lorven technologies Full time
Job DescriptionJob DescriptionJob Title: ServiceNow AdministratorLocation: Atlanta, GA (Hybrid)Duration: Long Term ContractJob Description:Key Responsibilities:
  • Minimum 4 years of experience as a ServiceNow Administrator, with at least 1 year of experience in an L2 support role.
  • Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules.
  • Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
  • Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • ServiceNow Certified System Administrator (CSA) certification is required; ServiceNow Certified Implementation Specialist certification is preferred.
  • Experience working in an Agile development environment is a plus.
  • Administer and configure the ServiceNow platform according to business requirements and best practices.
  • Perform platform upgrades, patches, and enhancements in collaboration with IT teams.
  • Create and manage user accounts, roles, and groups to ensure proper access controls and permissions.
  • Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog.
  • Develop and maintain ServiceNow workflows, business rules, UI policies, and other customization as needed.
  • Monitor system performance, troubleshoot issues, and optimize platform performance.
  • Collaborate with stakeholders to gather requirements and implement new features and functionality.
  • Provide technical support and assistance to end users, including troubleshooting and issue resolution.
  • Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles.
  • Stay current with ServiceNow releases, updates, and best practices, and recommend improvements to existing processes and procedures