IT ServiceNow Administrator/Developer

4 weeks ago

Atlanta, Georgia, United States Mueller Water Products Full time
Job Overview:

We are seeking a highly experienced Certified ServiceNow Administrator/Developer to join our team at Mueller Water Products. The ideal candidate will have a strong background in ServiceNow platform development, configuration, and administration, as well as a proven track record of integrating technology and business processes.

This role will be pivotal in automating workflows, enhancing service delivery, and managing IT service management (ITSM) processes. The successful candidate will be responsible for managing and maintaining ServiceNow instances, developing and customizing ServiceNow applications, and implementing ITIL processes.

The ideal candidate will have excellent communication, documentation, and reporting skills, as well as the ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Key Responsibilities:
Manage and maintain ServiceNow instances, including production and sub-production environments.
Develop, customize, and deploy ServiceNow applications such as ITSM, ITOM, and ITAM.
Create and manage workflows, client scripts, business rules, UI policies, and catalog scripts to meet business needs.
Implement ITIL processes such as Incident, Change, and Problem Management, along with Governance, Risk, and Compliance (GRC) functionalities.
Conduct regular maintenance of CMDB and asset management, including performing Discovery, creating reports, and resolving conflicts between data sources.
Collaborate with cross-functional teams and stakeholders to implement new Service Catalogs and workflows.
Design and develop custom solutions using REST API, SOAP, JSON, and other integration technologies.
Develop and deliver Performance Analytics dashboards and reports for stakeholders.
Provide support and troubleshooting for product issues in ITSM, HRSD, Employee Center, and ITAM.
Follow software development life cycle (SDLC) and release management processes to ensure smooth deployments.

Qualifications:
3+ years of experience as a ServiceNow Administrator/Developer in various industries such as retail, energy, financial, logistics, and legal.
Preferred Certified ServiceNow Administrator and Developer.
Expertise in ITSM, ITOM, HRSD, ITAM modules, and experience with integration and automation tasks.
Strong knowledge of CMDB, asset management, and service catalog management.
Excellent communication, documentation, and reporting skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Familiarity with cloud provisioning and Azure integrations.

Benefits:

Mueller Water Products offers an excellent salary and benefits package, including medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, long-term disability and supplement insurance at group rates, and much more.

Mueller is an Equal Opportunity Employer.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.

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