Senior Genesys Cloud CX Reporting Analyst

6 days ago


Jersey City, United States Lorven technologies Full time
Job DescriptionJob DescriptionSenior Genesys Cloud CX Reporting AnalystLocation: Jersey City, NJ (Onsite)Job Type: Contract 12+ Months (C2C/W2)

Job Description:

  • We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards.
  • The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.
  • Required 5 to 7 years of experience resource.

Key Responsibilities:

Develop and manage native Genesys Cloud CX reports and dashboards.

Design and develop reporting solutions using Tableau and/or PowerBI.

Conduct data query/extraction coding using big data, noSQL, and SQL technologies.

Collaborate with various teams to ensure reporting solutions meet business requirements.

Required Qualifications:

Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.

Skills: Proficient in Tableau and/or PowerBI design and development.

Technical Skills: Experience with big data, NoSQL, SQL data query/extraction coding.

Preferred Qualifications:

Experience in developing complex reporting solutions for large data sets



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