Senior Genesys Cloud CX Reporting Analyst
6 days ago
Job Description:
- We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards.
- The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.
- Required 5 to 7 years of experience resource.
Key Responsibilities:
Develop and manage native Genesys Cloud CX reports and dashboards.
Design and develop reporting solutions using Tableau and/or PowerBI.
Conduct data query/extraction coding using big data, noSQL, and SQL technologies.
Collaborate with various teams to ensure reporting solutions meet business requirements.
Required Qualifications:
Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
Skills: Proficient in Tableau and/or PowerBI design and development.
Technical Skills: Experience with big data, NoSQL, SQL data query/extraction coding.
Preferred Qualifications:
Experience in developing complex reporting solutions for large data sets
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