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Senior Genesys Cloud CX Reporting Analyst

2 months ago

Jersey City, United States Lorven Technologies Inc. Full time

Senior Genesys Cloud CX Reporting Analyst

Location: Jersey City, NJ (Onsite)

Job Type: Contract 12+ Months (C2C/W2)


Job Description:

  • We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards.
  • The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.
  • Required 5 to 7 years of experience resource.


Key Responsibilities:

• Develop and manage native Genesys Cloud CX reports and dashboards.

• Design and develop reporting solutions using Tableau and/or PowerBI.

• Conduct data query/extraction coding using big data, NoSQL, and SQL technologies.

• Collaborate with various teams to ensure reporting solutions meet business requirements.


Required Qualifications:

• Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.


Skills: Proficient in Tableau and/or PowerBI design and development.


Technical Skills: Experience with big data, NoSQL, SQL data query/extraction coding.

Preferred Qualifications:

• Experience in developing complex reporting solutions for large data sets