Student Success Coach

2 weeks ago

Blank, United States Solve IT Strategies, Inc. Full time
Job DescriptionJob Description

Solve IT Strategies is looking for a Student Success Coach. This role is Remote.

The Main Responsibilities of a person are:

• Support enrollment, student development, and retention services while ensuring a quality learning experience.

• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.

• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.

• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.

• Offer and teach students how to use resources to help maximize the success of each student.

• Become a certified resume reviewer to provide resume and career development support.

• Be a liaison for students, enabling them to connect with various departments.

Qualifications:

• Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

• Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential

• Knowledge of academic policies and procedures

• Ability to learn technical skills quickly

• Excellent communication/listening skills, including a pleasant phone manner

• Strong customer support focus and attention to details

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