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Ticketed Service Ambassador

2 months ago

Phoenix, United States Pacific Program Management Full time
Job DescriptionJob Description


Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

  • Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
  • Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
  • Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
  • Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
  • Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
  • Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.


Job Summary

Enthusiastic team player, detail-oriented professional who enjoys learning new skills and quickly adapts to organizational changes. Able to generate customized reports in addition to utilizing the client’s space management platform. This Ticketed Services Ambassador role reports directly to the Workplace Manager Lead – Ticketed Services. The Ticketed Services Ambassador provides task-level support to the Ticketed Service team to ensure the smooth and timely completion of ticketed services projects. They are knowledgeable in project management tools, processes, and techniques. The ideal candidate has strong organizational skills with attention to detail. The desired candidate must have the ability to work independently with given direction, handle multiple tasks, and set priorities based on guidance given. You have an ability to communicate clearly with all parties involved in a project or service, including key stakeholders, internal customers, team members, vendor partners to lead team around a common set of goals. This role must be able to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. You’ll lead by example, approaching your work with our company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of delivery/resolution, remain top of mind. You’ll interact with customers to create a positive experience, proactively solving problems professionally and efficiently. Must be able to deal with conflicts while maintaining professionalism and focus on the goals.

Key Responsibilities

  • Review and assign customer submitted requests to the appropriate team member
  • Serve as the initial point-of-contact for customer submitted requests
  • Provide on-site and virtual presence to confirm current use of space
  • Perform cadenced and ad hoc audits while supporting the processes for submitting updates from findings
  • Provide pre- and post-move project walks and support as needed
  • Support reset projects through floor plan audits, requesting furniture replacements and/or submitting tickets for cleaning and repairs
  • Audit operational delivery of equipment and supplies for building launches through completion of FM punch walks
  • Audit completion of construction project scope by supporting User Acceptance Testing
  • Perform move list data vetting and verification with teams
  • Support creation of origin verification surveys and manage receipt of customer responses
  • Provide on-site support for locker validation
  • Partner with additional resources to administer locker evacuation for move projects and provide physical onsite presence for troubleshooting
  • Support move projects as workload allows – participate in move vendor calls, label distribution, determining origin audits
  • Support unclaimed item audit by pulling and reviewing select reports
  • Audit unclaimed items in space and update tracker accordingly
  • Onsite validation of daily services completion
  • Coordinate and submit pass-down requests to ensure access to secure spaces, loading docks, freight elevators, and/or security escorts for restricted spaces
  • Support the reset of program and destination spaces through audit walks and furniture/facilities management ticket requests
  • Ensure data accuracy at the intersection of multiple programs
  • Maintain data integrity through individual and bulk data corrections for same building changes
  • Support the integrity and alignment of seat data across multiple platforms
  • Other related duties as assigned

Qualifications

  • High school diploma or equivalent required; Associate degree preferred
  • Minimum 2 years of corporate administration services, facility management or related experience
  • Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software
  • Must be able to inspect design plans and documents for accuracy
  • Role requires daily communication with client and team members
  • Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
  • Maintains a courteous and professional manner, works well in a team environment

Physical Requirements

  • Some travel may be required to integrate, learn, and deliver
  • Must be able to move within and between client buildings more than 50% of the da
  • Periodical evening and weekend work required during building opening, relocation and employee move projects
  • Regularly required to sit for long periods of time
  • Occasionally required to stand and walk for extended periods, stoop, kneel, crouch, and crawl
  • The person in this role needs to be able to occasionally lift up to 25 pounds

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.