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Trade Training Manager

3 months ago

Cypress, United States The Travel Corporation Full time
Job DescriptionJob DescriptionDescription:

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years.


The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.



HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.



PERKS

· After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.

· You also get 2 weeks a year where you can work from anywhere in the world, your choice.

· To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.

· Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL

MATTER®.



Position Summary

Training Managers are responsible for assessing the skills, performance, productivity, and material of our programs for our trade partners. This position is also responsible for the adoption of our training programs across the trade community. They will set the standard for training expectations on what good looks like for our department.


Requirements:


KEY RESPONSIBILITIES

  • Identifying needs: Assess our trade training needs and align training with the organization's goals
  • Designing plans: Develop training programs, policies, and procedures to meet the organization's goals and the ever-changing trade community needs. Creating a curriculum to advance the needs of our travel agency partners.
  • Implementing programs: Teach training methods and skills to support our trade partners’ product and sales knowledge
  • Motivating: Building excitement within our trade community using new fun ideas to encourage our trade community to engage with our training program/s.
  • Monitoring: Review existing training programs and monitor the effectiveness of training programs across our partners and sales territories.
  • Measurement and Reporting: Reviewing and reporting on the adoption/usage of our tools. Measuring the usage across our partners and sales territories.
  • Updating: Research new training materials and supplies, and update training programs to ensure relevance.
  • Presentations Skills: Demonstrate exceptional skills for presenting in a clear, effective, engaging, and enthusiastic manner. Be the department’s what does good look like for all training and presentation materials.
  • Communicating: Communicate with leadership, and team members to ensure everyone's needs are met and communicate with leadership to identify opportunities. Work well and flex communication style to support internal – both regionally and with other selling regions and external team members.
  • Sales: Understanding and communicating our consultative sales process methodology with the trade community to help industry professionals utilize these sales best practices.
  • Agility: Must be able to adapt materials and programs with evolving directives and trends in the trade. Working within multiple departments within the organization also means needing to be flexible and prioritize needs effectively.
  • Collaboration: Working with regional and global teams on industry needs, learning and development opportunities, new tour products, and destinations from around the globe.
  • Organization: Must demonstrate clear ability in organizational skills, including file & resource management, naming conventions, attention to detail, and time management.


Other responsibilities may include:

  • Organizing learning and development events
  • Providing product training development support
  • Tracking training and development progress
  • Building and maintaining relationships
  • Tradeshow support for key events and conference “season”
  • Staying up to date with trends
  • Required to create slides and other assets independently and with the marketing team
  • Other duties as required and assigned.



COMPETENCIES

  • Communication Skills: Excellent written and verbal communication skills required. Ability to interact with all levels of staff required. Ability to uncover a client’s explicit needs and provide appropriate solutions to them.
  • Presentation Skills: Able to deliver inspiring presentations through our brand messaging and pillars, engage as a credible trainer, and represent the company professionally at internal and external events. Able to represent the brand during presentations by being engaging, enthusiastic, and displaying the brand's essence.
  • Interpersonal Savvy: Able to use good listening skills, be sensitive to customers, adjust quickly to different personal communication styles, and stay open to other viewpoints.
  • Drive for Results/Action-Oriented: Motivated to achieve results/targets, set challenging goals, show positive energy, react to opportunity, instill urgency in others, and meet deadlines.
  • Negotiating: Able to negotiate effectively in a positive manner, compromise and find alternate solutions, seek common ground, articulate own and other’s goals, stay focused on positive outcomes, and use closing skills appropriately.
  • Planning and Organization: Able to develop detailed territory sales/marketing plans aligned with company goals, manage time and workflow well, work systematically/efficiently, manage distractions and interruptions, and monitor and respond to regional/industry trends in a timely manner.
  • Learning/Problem Solving: Able to evaluate an issue and understand the underlying causes, apply the latest information quickly, and solve problems creatively. Solution-oriented when a challenge arises focus on creating a solution.
  • Customer Focus: Able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer objections, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to external and internal customers.
  • Integrity/Trust: Work with others straightforwardly and honestly, be accountable for actions, maintain confidentiality, and support company values
  • Composure/Adaptability: Able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict calmly and effectively.


EXPERIENCE

  • 2+ years of training or product education experience; 2+ years of travel industry experience preferred.


TECHNICAL SKILLS

  • Proficiency in Microsoft Office (emphasis on PowerPoint applications, for effective execution of presentations), Internet, and webinar tools.
  • Ability to utilize web tools and in-house technical resources, adapt to new technology, learn innovative programs quickly, and use computers and technology to improve efficiency and productivity.
  • Ability to use Excel spreadsheets to store and manipulate data.
  • Prior use of Salesforce or other CRM is a bonus.


TRAVEL REQUIREMENTS

  • Able to work flexible hours, including evenings and weekends as required.
  • Some domestic and overseas travel required, less than 30%.
  • This role will require quarterly visits to our office in Cypress, CA.


ADDITIONAL REQUIREMENTS

  • Ability to secure a corporate credit card in his/her/their name, or in the event that a corporate credit card is denied, ability to produce a personal credit card with an available line of credit of at least $5,000 for business expenses.


The Travel Corporation is proud to be an equal-opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you