Lead Mitigation Technician

4 months ago

Savannah, United States Harper Special Services Full time
Job DescriptionJob DescriptionSalary: $16-$25 / hour

Position Summary / Purpose

Harper's Special Services is a full service disaster restoration company that is growing FAST We are looking to add high energy rock stars to our team as we grow Positive, self motivated people wanted


The Lead Mitigation Technician will assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.


Understand and Practice Company Core Values

  • Trust: Bring integrity and value to our relationships through our actions and decisions with our Team and our Customers.
  • Ownership: Being accountable and taking responsibility for your actions and performance among our Team and Customers while keeping all parties involved.
  • Passionate: Empathetic to the needs of our Team members and Customers with enthusiasm, respect, and humility.
  • Productivity: Completing work to above standard levels while exhibiting a sense of urgency in recovery and profitability.


Principle Duties and Responsibilities

  • Guide, coach, and direct technicians in fulfilling our commitment to customer satisfaction by empowering them to learn and be encouraged to grow into the company.
  • Effectively perform all services the company offers (e.g. Carpet, tile and upholstery cleaning, deodorizing, bonnet cleaning, emergency water extraction, structural cleaning, odor removal, and mold remediation).
  • Communicate promptly and effectively with customers and team while exhibiting a sense of urgency.
  • Perform basic equipment maintenance.
  • Perform basic vehicle maintenance.
  • Supervise technicians in performance of company services.
  • Provide training for technicians on company procedures, reporting, and performing services.
  • Inspect completed work.
  • Complete technician’s daily logs.
  • Complete Work Orders.
  • Complete appropriate restoration documentation both written and using proper proprietary software systems and technology.


Additional Duties and Responsibilities

  • Maintain inventory of cleaning chemicals and supplies.
  • Perform basic building maintenance.
  • This position description in no way states or implies that these are the only duties to be performed. You will be expected to follow any additional job-related instructions and to perform additional job-related duties as requested by your supervisor.


Decision Rights and Authority

  • Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property.
  • Assign specific tasks to technicians within work scopes and clear expectations.


Working Relationships and Scope

  • Maintain timely and effective communication and flow of information with the team and management.
  • Communication with insurance adjusters, agents, and customers through effective communication.


Performance Competencies

  • Oral Communication–Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, uses questioning to accurately identify the type and extent of issue, and describes the steps that will be taken. Adaptable and able to think on his / her feet.
  • Written Communication–Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
  • Planning and Organizing–Plans and organizes work activities considering the capabilities and strengths of technicians and laborers. Focuses on key priorities. Effectively manages multiple tasks simultaneously. Pays attention to details.
  • Technical–Is appropriately trained and / or certified and effectively performs all production work within the company or assigned division.
  • Quality–The individual demonstrates accuracy and thoroughness and monitors their own work, as well as that of the other crew members, to ensure quality.
  • Technology–Regularly uses standard word processing, spreadsheets, job management software tools, and available hardware to report job activities and create required documentation, including photos of job sites.


Qualifications-Knowledge, Skills, and Abilities

  • Education and Experience - High school diploma (or GED) plus two (2) to four (4) years of industry experience.
  • Mathematical Skills - Adequate math skills. Ability to compute percentages and to verify the reasonableness of estimates, financial data, and reports within the context of information provided.
  • Computer Skills - Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel, and applicable job management software.
  • Certificates, Licenses, Training, and Experience - Certification in performing appropriate services: Carpet Maintenance, Water Mitigation, Mold, Fire, and Odor control.


Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Occasionally work in confined spaces such as attics and crawl spaces.


Working Conditions

  • The work of this position is predominantly carried out on the customer’s property. Employees will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.
  • Noise level in the work environment is usually loud and may require proper ear protection.
  • When in working conditions that apply, proper PPE may be required to be worn and maintained.


Harper Special Services Inc provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-time

Pay: $16.00 - $25.00 per hour

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