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Lead Water Damage Technician

3 months ago

Charlotte, United States Rainbow International Of Greater Charlotte Full time
Job DescriptionJob DescriptionLead Technician Position Description


Reports to: Production / Operations Manager

Position Summary / Purpose


Assist in retaining customers by fulfilling the companys obligations through the timely and effective delivery of our cleaning, repairing and restoration services.

Principle Duties and Responsibilities


  • Effectively perform all services the company offers (e.g. Carpet, tile and upholstery cleaning, deodorizing, emergency water extraction and drying of structure, fire damage and contents restoration)
  • Communicate effectively with customers
  • Perform basic equipment maintenance
  • Perform basic vehicle maintenance
  • Supervise technicians in performance of company services
  • Provide training for technicians on company procedures, reporting and performing services
  • Inspect completed work
  • Complete technicians daily logs
  • Complete Work Orders
  • Complete appropriate restoration documentation
Additional Duties and Responsibilities


  • Maintain inventory of cleaning chemicals and supplies
  • Perform basic building maintenance
Qualifications - Knowledge, Skills and Abilities


  • Education and Experience
High school (or GED) diploma plus two (2) to four (4) years of industry experience.

  • Mathematical skills
Adequate math skills. Ability to compute percentages and to verify the reasonableness of estimates, financial data and reports within the context of information provided.

  • Computer skills
Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel and applicable job management software.

  • Certificates, Licenses and Registrations
Certification in IICRC WRT, SRT, OCT, ASD required. AMRT, CDS, CPT, CCT desired