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Director of Digital Customer Delivery

3 months ago

New Haven, United States Aquinas Consulting Full time
Job DescriptionJob Description

Aquinas Consulting is looking to fill a Director of Digital Customer Delivery Job in New Haven County CT. In this position, you will be tasked with overseeing all functions and initiatives across the business, including marketing, sales & distribution, customer service, online membership, and charity services. Do you have a BS or BA in computer science or business administration? This role is looking for someone with either of these degrees as well as 10-15 years of experience in business or insurance roles with three of those years being in a leadership position.

Director of Digital Customer Delivery Job Responsibilities:

Provides organizational leadership and guidelines to promote the development and exploitation of specialist knowledge in the organization.

  • Establish client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of solutions delivery.
  • Collaborates with IT senior leadership to support development of enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organization.
  • Participates in the on-going monitoring and review of application and initiative portfolios for impact on business activities and realization of strategic benefits.

Qualifications:

  • Expertise with a broad base of digital web and mobile products, technologies, platforms, patterns, frameworks, and methodologies
  • Minimum of 5 years working with CRM and digital experience platforms
  • Understands, explains, and presents complex ideas to audiences at all levels in a persuasive and convincing manner.
  • Experienced in application management delivery methodologies.
  • Knowledgeable in IT Service Management and experienced in ITIL Service Design, Service Operation and Service Transition

If you are interested in this Director of Digital Customer Delivery Job, please apply now to be connected with a member of our team.

Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.

Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com