IT Operations Manager

1 month ago


Greensboro, United States Hoffman & Hoffman Inc Full time
Job DescriptionJob Description

Job Title: IT Operations Manager
Reports to: IT Director
FLSA Status: Exempt

Summary:

The IT Operations Manager is responsible for overseeing the daily operations of the IT department, ensuring the efficient and effective delivery of IT services to meet the needs of the organization. This role involves managing IT support staff, maintaining IT infrastructure, and implementing IT policies and procedures. The IT Operations Manager will report to the IT Director and act as their backup when necessary.

Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

Duties and Responsibilities:

  • Oversee the daily operations of the IT department.
  • Manage IT support staff, including technicians, engineers, and system administrators.
  • Ensure the help desk provides timely and effective support to end-users.
  • Maintain and monitor IT infrastructure, including servers, networks, and cloud services.
  • Implement and enforce IT policies and procedures.
  • Ensure compliance with ITIL best practices.
  • Monitor system performance and ensure high availability and reliability.
  • Develop and implement security protocols and disaster recovery plans.
  • Coordinate with other departments to understand and meet their IT needs.
  • Provide technical guidance and support to the IT team.
  • Report to the IT Director and act as their backup when needed.
  • Stay updated with the latest technology trends and best practices.

Position Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience as an IT Operations Manager or similar role.
  • Strong knowledge of IT infrastructure, including servers, networks, and cloud services.
  • Experience with Azure and public cloud support.
  • Familiarity with SD-WAN technology and its implementation.
  • In-depth understanding of network infrastructure and protocols.
  • Experience with IT Service Management (ITSM) tools and practices.
  • Knowledge of ITIL best practices and certification is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent communication and leadership abilities.
  • Ability to manage and prioritize multiple tasks and projects.
  • Strong understanding of security protocols and disaster recovery planning.
  • Ability to work collaboratively with other departments and stakeholders.
  • Up-to-date with the latest technology trends and best practices

Physical Demands:

  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Frequently
  • Use of Hands/Fingers: Frequently
  • Bending: Frequently
  • Pushing/Pulling 12 lbs. or less: Occasionally
  • Lifting/Carrying 10 lbs. or less: Occasionally
  • Lifting/Carrying 11-20 lbs.: Rarely
  • Reaching Outward: Frequently
  • Reaching Above Shoulder: Occasionally
  • Squatting/Kneeling: Occasionally

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.

EOE / Vets / Disabled


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