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A/R Collections Clerk

4 months ago

Stockton, United States SERVPRO of CLEANAIR IMAGE, INC. Full time
Job DescriptionJob DescriptionPosition: A/R Collections Clerk

SERVPRO of Stockton & Livermore is an Emergency Restoration Company that provides services to all who suffer damages due to water, fire, & mold.

Are you looking to work for an organization with an inspiring mission? Are you team-oriented, motivated, and enjoy working with numbers? If yes, this might be an ideal position for you. We are searching for an A/R Collections Clerkto join our team. The successful candidates will enjoy working in a team environment within a dynamic organization, enjoy resolving challenges, data input, and wearing many hats. This position requires knowledge of working with other departments to ensure accuracy. As this position involves extensive interpersonal contact within and outside the organization it requires a strong attitude of professionalism and team building.

As a A/R Collections Clerk at SERVPRO of Stockton you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. Our SERVPRO company owns 6 local franchises and is one of the top SERVPRO franchises in California and continues to grow. We are also a large loss franchise able to complete any sized restoration project from start to finish.

The purpose of the Accounts Receivable Clerkis to ensure that all customer accounts are kept current and paid within payment terms. Under general supervision, the clerk will organize a recovery system and initiate collection efforts of all delinquent customer accounts. The position consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing initial and follow-up letters, collection calls to clients, data entry and resolving routine problems.

The A/R Collections Clerk duties and responsibilities of the job
  • Sending of invoices
  • Contacting clients for payment resolution
  • Negotiating payment arrangements
  • Recording and reconciling payments
  • Resolving payment discrepancies
  • Maintaining billing accounts and records
  • Producing reports as required by management
  • Proactively escalate issues as needed
  • Perform account reconciliations as needed
  • Communicate with branches and designated customers regularly to ensure timely payment of all invoices
  • Answering questions regarding billing and account information
  • Work closely with billing department to resolve internal and external customer issues
  • Identify delinquent accounts to be written off or placed with collection agency
  • Complete W9 forms & New Vendor Profiles
  • Detail oriented
  • Work with payers to resolve issues in a timely manner
Within an A/R Collections Clerk role, we are seeking someone who possesses the following skills:

  • The ability to prioritize and manage expectations
  • Detail Oriented
  • Work independently
  • Must have verbal and written communication in order to communicate effectively with co-workers and customers
  • Investigating and resolving any irregularities or inquiries
  • Follow up with customers on outstanding invoices and collect payment
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Investigate and resolve customer inquiries.
  • Work independently while providing consistent, reliable work
  • Ability to effectively communicate verbally and in writing
  • Ability to work cross-functionally to resolve disputes
  • Ability to provide analytical analysis on requested work
  • Ability to identify and implement process improvements
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the companys Quality Management System policies and procedures.
  • Regular and reliable attendance.
In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened

As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.