Schedule Maintenance Clerk

7 months ago

Stockton, United States Kaiser Permanente Full time
Description:

Working for an organization with the size and resources of Kaiser Permanente Northern California means having the potential to positively affect the health and well-being of entire communities. From our financial, business, and IT experts, to our RNs, allied health professionals, and physicians, we work together to provide the best care experience to our members and the communities we serve. As one of the most diverse regions in the country, Northern California offers everything from the majestic Sierra Mountains, to breathtaking Yosemite, to world-renowned Napa Valley. Here, you’ll discover the cultural and recreational diversity that makes Northern California one of the most desirable places in the world to live and work. As Northern California’s largest health plan, Kaiser Permanente provides you with the resources and opportunity to build a rewarding career in an environment that supports your success. Join us.


Description


This position is responsible for performing all schedule management functions.
Essential Functions:• Makes changes to department & provider schedule profile templates
• Constructs profiles to include patient arrival times, provider station locations, varied booking authorities, & appointment type conversions
• Creates & modifies facility provider list, facility activity list, & department & provider identification numbers
• Prepares providers' medical appointment schedules
• Assesses impact of provider voluntary time off requests based on facility appointment needs
• Modifies/adjusts providers' schedules
• Reviews appointment supply & demand by month & day of week; monitors appointment supply & makes modifications in provider's schedules as requested
• Releases demand-based template options based on providers' clinic availability
• Provides Department Chief of cancellation requests & schedule impact
• Contacts Call Center Tele-service Representative w/ list of canceled patients
• Coordinates w/ local Tele-service Team to rebook provider driven appointments pursuant to guidelines
• Uses PC-based tools to adjust provider schedules & appointment supply
• Identifies ways to improve systems/processes
• Assists w/ implementation of new automated systems
• Collects pertinent input data from appropriate sources
• Codes & enters data into automated scheduling system
• Works collaboratively w/ members & staff across all service lines
• Functions as a team member to achieve organizational, departmental & Call Center objectives
• Supports the organization's, department's, & Call Center's customer service philosophy
• Identifies ways to improve customer service
• Assists staff to resolve problems & complaints
• Meets w/ supervisor to identify educational needs & develop personal goals
• Performs other duties as required
• Complies w/ department & regulatory standards w/ respect to: training & development, communication, management of work, & safety
• Promotes cost containment through economical utilization of resources



Grade 325 

Basic Qualifications:


• Two years of recent experience on a computerized appointment system
• Experience working in health care environment preferred
• PC experiences including Windows & Word Processing, Database Management & spreadsheets, preferred. Network experience preferred; KP HealthConnect, Cadence Scheduling
• High school graduate or equivalent
• Medical terminology
• License/Professional Registration/Certification: None required
• Knowledge of Kaiser Permanente structure preferred
• Excellent verbal & written communication skills & human relations skills
• Strong interpersonal skills
• Ability to perform multiple tasks & work in a fast paced environment
• Excellent attendance record
• Strong service orientation
• Excellent decision-making & problem-solving abilities
• Sensitivity to workplace diversity & cultural factors
• High degree of confidentiality
• Ability to operate copier & fax equipment
• Alpha numeric filing skills
• Knowledge of Organizational, Department & Call Center customer service philosophy• Confidentiality
• Knowledge of personnel policies & procedures
• Report interpretation
• Must be able to work in a Labor/Management Partnership environment


Preferred Qualifications:


• Previous Schedule maintenance experience preferred



Skills Testing*: Typing 40WPM, Microsoft Word, Advanced Microsoft Excel.



*If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year.



This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.

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