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Reservations and Guest Services Manager

2 months ago

Santa Rosa Beach, United States Southern Holiday Homes Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Job Overview:

Southern Holiday Homes is seeking a skilled and experienced Manager of Reservations and Guest Services to oversee our reservations team and ensure a top-notch guest experience. The ideal candidate will have a strong background in hospitality management, a passion for customer service, and the ability to lead a team effectively. This role is key to maintaining our high standards of guest satisfaction and operational efficiency.

Key Responsibilities:

  • Team Leadership:

    • Supervise and guide the reservations and guest services team.
    • Provide training, support, and development opportunities for staff.
    • Set clear performance goals and monitor progress, offering constructive feedback.
  • Reservations Management:

    • Manage the reservations process to maximize occupancy and revenue.
    • Build and maintain relationships with travel agents and booking platforms.
    • Analyze reservation data and adjust strategies to meet business objectives.
    • Must have OTA experience.
  • Guest Services:

    • Ensure a smooth and personalized guest experience from booking to departure.
    • Address and resolve guest issues and complaints promptly and professionally.
    • Implement initiatives to enhance guest satisfaction and encourage repeat business.
  • Operational Coordination:

    • Work closely with other departments to ensure seamless operations.
    • Ensure adherence to company policies, procedures, and quality standards.
    • Stay informed on industry trends and best practices to improve operations.

Qualifications:

  • Bachelors degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 3-5 years of experience in a similar role within the hospitality industry.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in reservation systems and property management software.
  • Strong problem-solving skills and the ability to handle pressure effectively.
  • Organizational skills with a focus on multitasking and attention to detail.
What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • The chance to be part of a dedicated team at a leading holiday home company in Santa Rosa Beach.