Community Information and Engagement Coordinator

Who we are:

United Way for Greater Austin (United Way) brings together people, ideas, and resources to fight poverty in our community. Through our focus areas of education, health, and financial stability, we are breaking the cycle of poverty. All of our strategic, evidence-based work – from leading community coalitions, to funding nonprofit partners, to running proven programs – is aligned to achieve this singular goal. Building opportunities that meet the education, health, and financial stability needs across the counties we serve will unlock the potential for Central Texans today, tomorrow, and for generations to come.

United Way for Greater Austin is a regional organization, and this role may be responsible for supporting our regional projects and initiatives.

Who we want:

The Community Information & Engagement Coordinator is detail-oriented and is passionate about making vital social service information accessible to various audiences in multiple formats. You will have excellent writing, editing, networking, and communication skills and enjoy building relationships with all levels of community-based organizations, government, and other non-profit agencies throughout Central Texas. The Community Information & Engagement Coordinator is a self-starter with strong time management skills and will assist United Way in managing high-quality community resources through various platforms and help build partnerships and recruit community-based organizations to use and engage with United Way programs. The Community Information and Engagement Coordinator will support organizations in their use and implementation of the 211 and ConnectATX referral platforms and services.

Who you are:

• Mission focused and results driven. You’re committed to breaking down barriers to economic prosperity in our community. You’re focused on driving internal and external partners toward a common goal, and don’t shy away from challenges as you work toward positive results.
• An excellent communicator. You have the ability to listen actively and effectively communicate orally and in writing complex information in a compelling manner to a variety of audiences. You can influence decision-makers at all levels, and you’re confident speaking with a broad spectrum of stakeholders and partners. You maintain high ethical standards for confidentiality and respectful communication. You’re comfortable and competent with a wide range of communication tools, including social media.
• Detail-oriented and tactical. You can organize data, project budgets, grant timelines, and communications for maximum accountability. You have the ability to learn quickly and thrive on identifying solutions in a dynamic environment where you can assess internal and external conditions that affect your project goals. You get energized by identifying and recommending improvements to program implementation and delivery.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully. You build a rapport in an open, friendly, and accepting way and develop constructive relationships with people similar and different to yourself.
• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Strong writer and editor. You are able to clearly describe complex information in adherence to a style guide.
• Ability to manage complexity: Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

What you’ll do:

• Build awareness of 2-1-1, ConnectATX, and other United Way programs to the wider community.
• Ensure that the United Way resource databases are comprehensive, up-to-date and reflective of all the available programs and services available in the Central Texas service region. Adheres to database policies and procedures and criteria established by organizational, state, and national governing bodies.
• Engage and support community partners and social service providers to keep and develop relationships to maintain up-to-date resource information and participation in a closed-loop navigation system.
• Provide outreach and education to community-based organizations, attend community events, and create and conduct navigation programs and community resource trainings as needed.
• Help organizations implement 2-1-1 & ConnectATX and other United Way programs into their workflows.
• Support frontline staff through resource database, seasonal program, and sector-specific training and respond to staff resource verification and new agency requests.
• Identify and develop new procedures to address complex navigation and technology scenarios
• Assist during times of disaster by gathering and disseminating time sensitive, critical information about disaster events.
• Assist other staff and perform other duties as assigned by the Director of Community Information.

What you’ll gain:

• The pride that comes with making a real difference in your community.
• A chance to build relationships with organizations across the Greater Austin area.
• Opportunity to help build the foundation of the United Way’s newest community navigation program and help grow existing programs.
• Experience working with community partners across multiple spectrums: health, tech, and education.

What you’ll bring:

• Bachelor’s degree preferred or a minimum of 3 years of full-time work experience in a community engagement, non-profit or library setting
• Passion for our Central Texas community and desire to make a real impact
• Ability to build and maintain collaborative relationships
• Considerable knowledge of community resources
• Excellent writing and editing skills
• Passion for improving access to information
• Excellent communication skills and internal/external customer service skills required
• Ability to work well with diverse populations and in a team environment.
• Knowledge of the nonprofit sector, community organizations, healthcare, and government entities in Austin, Travis County, Central Texas areas
• Kindness and a growth mindset
• Ability to manage priorities and deadlines effectively
• Organization, attention to detail, and flexibility, with an ability to prioritize time-sensitive assignments
• Experience using Microsoft Office and Google Apps

What you’ll receive:

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance (for employees)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

This position is located in Austin, Texas, and reports directly to the Community Information & Engagement Sr. Manager.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer.

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